The National Association for the Education of Young Children (NAEYC) is seeking a Fulfilment Specialist to join the Market Solutions team. This hybrid position focuses on the product creation in NAEYC's Association Management System (AMS), maintenance, and inventory across the departments, and supports internal audiences. The position plays a critical role to support the team's successful sales outcomes, exemplary customer experience, and operational excellence.
NAEYC is a professional membership organization with 90+ employees across the US, that works to promote high-quality early learning for each and every child, birth through age 8, by connecting early childhood practice, policy, and research. NAEYC advances a diverse, dynamic early childhood profession and supports all who care for, educate, and work on behalf of young children.
Responsibilities:
- Creating, maintaining and inventorying the NAEYC portfolio of products (Ex. content/periodicals/books) within NAEYC systems
- Liaise with departments managing NAEYC systems (AMS, LMS, Event Registration, Donations, etc.), and with departments that create or maintain products in the NAEYC portfolio
- Auditing inventory in AMS database for consistency, quality, and accuracy with support from product managers and the Finance team to ensure updates are made accordingly and on time
- Supporting departments as the inventory and online store administrator to respond to requests and questions
- Providing technical support when necessary for either the customer service or sales teams assisting customers in fulfilling orders or interacting with the NAEYC systems
- Supporting the sales team with collecting and analyzing market data
- Augmenting the Fulfillment Team in troubleshooting and fulfilling product delivery to customers should tasks require additional staff or technical support
- Preparing payment transaction data and settings within equipment used for on-site sales
- Attending and supporting on-site sales transactions or fulfillment when NAEYC hosts or participates in large events
- Developing and updating standard operating procedures; sharing knowledge, skill-building, and technology updates with NAEYC departments, primarily the product managers, customer support, and internal sales teams
Qualifications:
- Bachelor's degree or equivalent training through professional experience
- Minimum three years of experience with an association management system (AMS), and additional experience using platforms related to event registration, donor management, learning management, and accounting
- Prior member-driven; non-profit or association experience; preferred
- Strong organizational and time management skills with impeccable attention to detail to deliver quality work to meet established timelines
- Excellent communication skills: verbal, written, listening
- Proven multitasking skills; ability to prioritize effectively
- Positive and professional demeanor with ability to both collaborate and work independently
- Empathy and cultural sensitivity in interactions with diverse members and customers
- Ability to lift and carry items up to 40 lbs.
Position Designation:
This role is eligible for telework. Telework and remote work eligibility is subject to NAEYC's Telework and Remote Work Policy. Hybrid policy requires three days per week onsite in Washington, DC office. This role requires travel in support of company events.
Business Continuity:
The nature of this role assigns this position to the Business Continuity team; therefore, this role is critical to business operations and may be called upon to be present in the event of an emergency or crisis.
EQUAL EMPLOYMENT OPPORTUNITY
NAEYC is dedicated to providing equal opportunities to all individuals regardless of race, color, religion, ethnic or national origin, gender, age, marital status, personal appearance, sexual orientation, gender identity or gender expression, family responsibilities, political affiliation, matriculation, genetic information, disability, or protected veterans status, or any other factor that is a prohibited consideration under applicable laws and regulations.