Job Title: Fulfillment Supervisor
Department: Fulfillment
Reports to: Supply Chain Manager
Effective Date: 10/18/2024
Anticipated Start Date: February 2025 - March 2025
Company Overview:
DreamFields is one of the top 5 cannabis companies in the industry through our leading #1 pre-roll brand, Jeeter. The company is very passionate about producing world-class marketing, high quality, innovative products, delivering unprecedented customer experiences, having cutting-edge operations, and curating an amazing company culture & thriving work environment. With over 1500+ employees we are proud to be one of the most loved employers in the industry. The company continues to experience exponential month-over-month growth as one of the fastest-growing companies in the cannabis industry and we have begun our aggressive national expansion to all the legalized cannabis states in the USA.
Job Summary: The Fulfillment Supervisor is responsible for overseeing the entire post-compliance labeling and order fulfillment process, including receiving, storage, accurate labeling, picking, packing, and outbound order loading. This position ensures compliance with regulatory standards, manages inventory accuracy, and leads a team to execute daily operations efficiently. The role involves collaboration with various departments, including Production, Compliance, Distribution, and Sales.
Duties/Responsibilities:
Order Fulfillment & Inventory Management
- Manage all aspects of the order fulfillment process, ensuring timely and accurate picking, packing, and shipping of outbound orders.
- Track inventory for both cannabis and non-cannabis goods, ensuring FIFO adherence and other stock rotation procedures.
- Ensure all order boxes are labeled correctly with customer name, order number, box count, and METRC tags, in compliance with state regulations.
- Perform routine cycle counts, weekly inventory audits, and promptly resolve any discrepancies.
- Monitor at-risk inventory to avoid product expiration and aging.
Packing and Labeling
- Oversee the creation and printing of accurate package labels, ensuring compliance with state regulations.
- Maintain proper documentation and tracking of all inventory movements, collaborating with the compliance team to investigate errors and ensure regulatory adherence.
- Develop, implement, and maintain SOPs related to labeling, order processing, compliance, and inventory management.
Team Leadership & Training
- Lead, train, and manage the fulfillment and packaging team, ensuring tasks are completed efficiently and team members understand safety protocols and SOPs.
- Provide ongoing feedback to staff and support continuous improvement initiatives for workflow efficiency.
- Collaborate with Compliance, Distribution, and Sales departments to enhance communication and organizational alignment.
- Maintain a clean and organized work area to facilitate smooth operations.
Data Reporting & Auditing
- Track and report on KPIs related to fulfillment, inventory, labeling output, and production waste.
- Perform root cause analysis on inventory discrepancies and provide weekly post-audit inventory reports.
- Track and report on production rejects, packaging waste, and other relevant metrics to ensure accuracy and improve processes.
Software & Technology
- Implement and support new software systems and related technologies to enhance inventory management, fulfillment, and reporting capabilities.
- Ensure all orders are properly registered, posted, and closed.
Process Improvement & Space Utilization
- Continuously evaluate and improve daily processes to streamline workflows, reduce errors, and enhance productivity.
- Implement space utilization plans to ensure efficient use of warehouse space and maximize operational efficiency.
- Minimize inventory loss through proper handling, secure storage, and adherence to company policies.
Safety
- Ensure a safe working environment for all staff, complying with all safety guidelines and regulations.
Required Skills/Abilities:
- Strong knowledge of fulfillment, inventory management, and labeling processes.
- Experience working with regulatory compliance frameworks such as DCC and METRC is preferred.
- Excellent leadership and team management skills, with the ability to train and mentor team members.
- Proficiency in using software systems for inventory and order management.
- Strong problem-solving skills and attention to detail.
- Ability to manage multiple priorities and work collaboratively with other departments.
EEOC:
DreamFields is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
All candidates must be willing to submit to a background check to be considered for the position.