About AccoladeAccolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade's Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.Accolade is currently Recruiting for a Full Time Behavioral Health Registered Nurse Complex Case Manager. This position is remote and the scheduled hours can be 8:00am to 4:30pm your local time or 9:00am to 5:30pm your local time.Role overview As an Accolade Behavioral Health Registered Nurse Complex Case Manager, you will play a crucial role as a trusted and reliable resource for our members requiring ongoing management of complex or chronic health conditions. Leveraging your clinical case management expertise and applying Accolade's core value of genuine care for members, telephonically you will conduct thorough assessments of members' health concerns, prioritize medical needs, build comprehensive care plans, and provide follow up guidance.A day in the life... Accolade RN Complex Case Managers (Nurse Case Managers) are entrusted with providing information to our diverse population of members that empowers them in making informed health decisions. We partner with our members in various ways (via telephone and digital), and apply critical thinking measures to achieve the following:
- Collaborate with members and their interdisciplinary care teams to develop comprehensive and effective personalized plans for care to support the members' healthcare journey.
- Engage with members via inbound and outbound telephonic communication, providing education on Accolade's services and appropriate clinical program enrollment.
- Conduct member behavioral and clinical assessments to identify an individual's holistic needs, understanding what's important to them and advocating for members to receive the right care at the right time
- Effectively and confidently communicate comprehensive personalized care plan information, including but not limited to medical tests, procedures, costs, risks, treatment options, and care journey specifics, including preparation for hospital admission, inpatient stay and discharge
- Professionally navigate members' health plans to facilitate coverage and care decisions by demonstrating an understanding of our members' employer-sponsored benefits
- Guide members and member-appointed delegates to appropriate facilities, agencies, providers, and specialists for medical needs
What we are looking for...
Required:- Bachelor's degree in nursing (BSN) or equivalent
- Possess current/active Certified Case Manager License (CCM) or commitment to obtain certification within one year of hire
- 5 years minimum as an active Registered Nurse (RN) with a current unrestricted license
- Additional 2 years minimum of direct care or case management experience in one of the following specialty fields (adult med-surg, oncology, pediatrics, behavioral health, NICU, maternity, or cardiology)
- 1 year minimum telephonic case management experience
- Ability to navigate and work with various EMR technologies
- Multitasking abilities to include active listening, typing, and member interaction
- Ability to demonstrate flexibility and adaptability in a dynamic healthcare environment.
- Ability to work cross functionally in a team-oriented environment.
- Excellent communication skills, organization skills
Preferred:- Utilization management, managed care, and discharge planning experience
- Experience with health plans, population health, and value-based types of companies/programs
- Customer service or outbound engagement experience
Benefits- Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.
- HDHP medical plan with generous employer contributions towards an HSA
- 401(k) Retirement Plan with matching employer contributions
- Open Time Off
- Generous Holiday Schedule + 5 floating holidays
- 18 weeks of paid parental leave
- Subsidized commuter benefits programs
- Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger
- 1 Volunteer days per year
- Employee Stock Purchase Plan (ESPP) w/ employee discount
Our people are the Heart of AccoladeTogether, we are building a great and enduring business that truly makes an impact. At Accolade, we are committed to building a workplace where all can grow and thrive. We do this by living our core values:
Member ObsessedFor everything we do, we ask ourselves: Is this going to make our member's life measurably better?
Be FearlessWe think differently. We do what's never been done. We are reinventing healthcare every step of the way.
Stronger TogetherWe honor the differences among one another and know that our unique perspectives drive us forward.
Genuine CareWe care deeply about the human beings we work with and serve. We have each other's back.
Embrace RealityWe bring the data, tell the truth, and trust each other.
Relentless ExecutionWe operate with a bias for action. Take initiative, move fast & have fun.Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov. You can also report it to your state attorney general.To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.Accolade