FT Coach & Customer Success Manager (CSM)
Responsibilities
- Coach avg 15 classes across squads and drop-in classes
- Vett and qualify potential members to align with The AC values
- Onboard and retain members of your AC Club.
- Uphold company standard monthly retention of 96%.
- Manage all aspects of squad membership
- Nurture member relationships
- Deliver training programs in accordance to The AC Standard
- Actively engage in community through official and non-official channels
- Creatively problem solve for unique challenges within squads and club
Qualifications
- NASM CPT or equivalent
- 2+ years coaching group fitness
- 1+ year CRM experience
- 2+ years Customer Service Experience
- Outgoing and social personality, interested in others and keen to get to know people