Benefits/Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
- 401k Plan
Job SummaryWe are seeking an Office Assistant/Receptionist to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, a multi-tasker, computer savvy, and is able to remain calm under pressure. Responsibilities
- Receive inbound calls and emails
- Identify the reason for the customers call, collect relevant information and provide solutions
- Schedule appointments / Lead Management
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Daily office paperwork and maintenance of office and showroom areas
- Rotating Saturday's and occassional weekends for company events
- Cross training into other office departments
- Ability to receive shipments when needed / Inventory Control
Qualifications
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure and multitask
- Highly organized with the ability to prioritize projects and manage time effectively