Location: Philadelphia,PA, USA
A Night Auditor is responsible for overseeing the overnight operation at the front desk, auditing, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As Night Auditor, you would be responsible for performing the following tasks to the highest standards:
* Maintain accurate accounts of cash, checks, and credit transactions
* Provide accounting support to the hotel by ensuring all revenues are posted to the correct department , balance the guest ledger on a daily basis and complete all necessary reports
* Handle confidential information, including guest records, with a high degree of integrity
* Address guest complaints, issues and/or requests in friendly and professional manner, taking initiative to resolve all issues and ensuring that all matters are resolved or escalated to the appropriate representative
* Provide reports to management about asset utilization and audit results
* Work proactively to recommend changes in operations and financial activities
* Manage daily paperwork including occupancy report, guests list, cash drawer summary, balance sheet, account summary, history file, and housekeeping report
* May be required to make management decisions in a manager's absence
* Effectively utilize excel, workbooks, and access to submit reports to corporate office as appropriate
* Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications. Maintain confidentiality of proprietary information and protect company assets ; and
* Any and all other work as required to complete the primary purpose of the position
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
* Hospitality - We're passionate about delivering exceptional guest experiences.
* Integrity - We do the right thing, all the time.
* Leadership - We're leaders in our industry and in our communities.
* Teamwork - We're team players in everything we do.
* Ownership - We're the owners of our actions and decisions.
* Now - We operate with a sense of urgency and discipline
* Customer Service Experience
* Total availability to work overnight, weekends, holidays
* Finance Basis knowledge
* Computer Skills
* Problem Solving Skills
* Attention to details
In addition, we look for the demonstration of the following key attributes:
* Quality
* Productivity
* Dependability
* Customer Focus
* Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!