Full Time Retail Shift Lead
: Job Details :


Full Time Retail Shift Lead

5.11

Location: West Palm Beach,FL, USA

Date: 2024-09-27T05:13:26Z

Job Description:

RT-West Palm Beach 9038Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.2272 Okeechobee BlvdWest Palm Beach, FL 33409, USA

“We are innovators who make purpose-built technical apparel, footwear, and gear for life's most demanding missions.”

5.11 Tactical has established itself as the fastest-growing and most well-known brand of tactical apparel, gear and functional products in the world. Through a commitment to operator-led product innovation, quality and compelling value, 5.11 has developed a loyal following among some of the most demanding and discerning end-users of apparel and gear.

At our Operations Center in Manteca and Global Innovation Center in Costa Mesa, we leverage our deep relationships with Law Enforcement, Special Forces Operators and First Responders to gain unique insights. The results are products that break new ground combining ruggedness, speed, range of motion and ultimate comfort in professional duty, tactical training, adventure, women's tactical, fitness and industrial professionals.

POSITION SUMMARY:In order to accomplish this mission, we have an exciting opportunity as a Shift Supervisor at our Retail store located at 2272 Okeechobee Blvd, West Palm Beach, FL 33409.

We are seeking an exceptional, service-minded, retail Shift Supervisor to be part of our team. This role will be responsible for delivering an exceptional 5.11 brand experience, building and maintaining customer relationships while achieving store sales goals.

RESPONSIBILITIES:

  • DELIVER OVERALL BRAND EXPERIENCE
    • Directs and models 5.11's Values, Mission and Service standards providing an elevated customer experience
    • Works closely with 5.11 Tactical Merchandising team to coordinate merchandising updates, identify opportunities and support long-term strategies
    • Leads and delegates merchandise processing, replenishment and recovery of sales floor to brand standards
    • Ensures all alterations and embellishments are executed according to department specs
    • Models an efficient and satisfying cash-wrap experience
    • Ensures housekeeping duties are completed to maintain a neat, clean and professional store experience.
    • With the direction of the Store Manager, monitors and follows up on sales goals, sales plans and sales budgets to optimize profit
    • Assists with reductions, price changes, and transfers
    • Unloads delivery truck, receives, opens and unpacks merchandise and labels merchandise with security tags
    • Follows and executes safety and security routines to prevent loss and guarantee employee and customer safety
    • Has working knowledge and oversees use of all Company systems in store
  • BUILD CUSTOMER RELATIONSHIPS
    • Creates an environment that maintains a 100% focus on the customer
    • Models selling behaviors to build customer relationships and brand loyalty
    • Models and supports use of store tools and systems to nurture customer relationships
  • ACHIEVE RESULTS
    • Accountable for store and individual sales goals
    • Helps to attract, recruit, hire and train high-caliber leadership service specialists
    • Helps to assess team's performance and provides feedback using both informal and formal methods Ensures all team members are working together to create a positive environment and resolves issues
    • Writes and flexes store labor schedule
    • Protects the assets of the store through implementation of loss prevention practices

    • QUALIFICATIONS:

    • Bachelor's or Associate's Degree and/or 2-4 years of retail experience – apparel preferred
    • Previous retail management or supervisory experience
    • Proven ability to provide a superior customer experience and drive customer loyalty
    • Proven ability to assess talent and manage performance
    • Proven business acumen with strategic and analytical skills
    • Ability to effectively communicate with all levels of an organization
    • Schedule flexibility to include evenings and weekends
    • Proficiency in Microsoft Office programs (Excel, Word, and Outlook)
    • While performing the duties of this job, the employee is regularly required to stand, lift, walk, and reach overhead
    • Must occasionally lift and/or move up to 15 pounds
    • Ability to use a POS system

    Our Values:

    At 5.11 we embrace a high energy culture built upon our values of Service, Unity, Impact and Tenacity.

    Service– At 5.11, we wear our passion for service on our sleeves: it is an honor to serve those who serve and people of all walks of life. With humility and great respect for our consumers and our roots, we take pride in our brand and engage with our communities. By championing the needs of our consumer we fulfill the mission of a lifetime.

    Unity– We build together—as one, global 5.11 family. Our individual abilities and diverse perspectives strengthen outcomes. We collaborate, taking a holistic view and listening actively. By communicating with intention, care and clarity, we empower each other to reach new heights.

    Impact– We have big ambitions and they start and end with our consumer. With them in mind, we innovate for impact—we think big, think creatively and challenge norms. We foster curiosity and iterate, relentlessly pursuing solutions. For ultimate impact, we drive to disrupt for good.

    Tenacity– We are tenacious in our pursuits and accountable to each other. This builds trust and the confidence to rise to any challenge. We have the courage to take risks and, no matter the outcome, we flex and adapt, always having each other's backs. We persist—determined to Always Be Ready.

    5.11's practice is to hire at 18 years of age and older only

    California Privacy Note: As of January 1, 2023, California residents have the right to know what personal information that 5.11 has collected about them, right to correct inaccurate information, or request that their personal information be deleted, subject to certain limitations. If you're a California resident you may view the policy HERE ( and if you would like to make a request regarding your personal data, please CLICK HERE (

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