The Retail Staff Member will work closely with our Taproom Manager, Assistant Managers and the rest of our exceptional team to help make the Tree House experience the best experience the industry has to offer. This opportunity promises an invigorating and exciting environment where good work is done so we always look for flexibility and a sense of humor in addition to other valuable traits like intent, hard work, and good communication skills. Our newly built facility sits in the heart of Saratoga Springs' most popular destinations: Saratoga Performing Arts Center, Saratoga Spa State Park and Saratoga Race Course. This beautiful Adirondack inspired property boasts an expansive indoor and outdoor experience to bring our world-renowned products to the people of New York! As a Retail Staff Member, you will be responsible for the following:
- Providing a welcoming, educated experience for all guests, delivering exceptional customer service throughout all interactions, and representing the Tree House brand to the general public with enthusiasm and a helpful attitude
- Educating our customers on the history of Tree House, our philosophy, and our beer
- Can packing, can sales, and checkout operation
- Speedy and accurate draft pours with great care for the product
- Flavor profile assessment and the ability to guide customers through their decision-making process with ease and efficiency.
- Assuring clean facilities
- Organizing and assisting with merchandise inventory including log record keeping
- Tirelessly working to maintain the friendly and welcoming atmosphere at Tree House
- Many other retail related tasks as needed
Applicant Requirements:
- Relevant experience in a fast-paced retail environment
- Refined and educated beer palate
- Impeccable communication and customer service skills
- Bartending Experience with TIPS certification strongly preferred
- Able to push, pull, bend, and lift up to 50lbs consistently and be on your feet standing/walking for the majority of your shift
- You are self-motivated and able to work autonomously, with a focused and hardworking attitude
- A quick learner who is able to work with minimal or no supervision
- Ability to multitask, professionally, in time sensitive situations
- Ability to troubleshoot issues and/or pivot plans quickly in order to coordinate corrective actions needed
- Demonstrated meticulous attention to detail in processing payments
- Understanding and knowledge of the needs of artisan product consumers / broad craft beer knowledge & passion
- Desire to learn about the history of Tree House, our vision, and our beer; longstanding knowledge of Tree House's history and beer archive is a plus
- Flexible schedule and a willingness to work nights and weekends as needed to ensure coverage and that retail needs are met
Benefits and Perks!
- Health Insurance covered 100% in full for employees, spouses and their dependents
- Dental Insurance, with company contribution
- Vision Insurance
- Wellness Reimbursement
- EAP (Employee Assistance Program)
- Pet Insurance
- Company paid Life and AD&D
- Flexible Spending Account and/or Dependent Care Account
- Complimentary nutrition consultations
- 401K with company match, 100% vested starting at enrollment
- Front loaded paid vacation bank
- Birthday paid day off
- Three personal days per year
- 40 hours of sick time per year
- Paid volunteer hours
- Annual Employee Benefit Card: preloaded $750 credit for Beer, Merch or other products
- Discount of 50% on all products for personal use
- 2 free drafts and 2 free crew cans per shift
- 2 free drafts per guest for your immediate family when visiting
- 2 items per year embroidery benefit
We look for flexibility in scheduling, with availability during peak business hours. Consistent Thursday through Sunday availability is necessary to apply for this position. This position is part-time and pays $20/hour + tips. Base salary is only one component of the total compensation package, as this role is eligible for participation in the company growth bonus program and a robust benefit and perk package. At Tree House, we work as a team and we work very hard. . . with purpose and intent. We do not cut corners and we do not take the easy route. We encourage dissent, critical thinking, and an ongoing desire to improve. Our goal is to make the best beverages in the world and to serve them in the most friendly and memorable environment possible - that is our obsession, and that is what drives us to do what we do. Tree House Brewing is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We welcome all applicants who believe they meet the minimum requirements of available positions, with or without reasonable accommodation, to apply.