Job Description
The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.
Join the fastest growing cookie company in America. Crumbl Cookies is a fun and upbeat place that needs responsible, reliable, and talented leaders to assist in operations, engage and inspire the crew to deliver outstanding customer service, and serve up incredible quality cookies to our customers.
The Shift Lead will work with the rest of the leadership team to consistently deliver great customer experiences and maintain a positive work environment. We seek leaders who treat both customers and team members with care, dignity, and respect.
ROLE REQUIREMENTS
LEADERSHIP & MANAGEMENT: Help lead the team to accomplish various objectives and oversee systems and processes to excel in meeting key performance indicators (KPIs) while building and developing the Crumbl Culture.PEOPLE DEVELOPMENT: Assist in developing Crumbl team members' skills and capabilities for their current and future roles in the store.OPERATIONS: Supervise various Crumbl operational areas including quality control, cookie baking process, cookie presentation, delivery experience, and more.CUSTOMER SERVICE: Achieve the store's goal for quality customer service. Customers are our #1 priority. We want every customer to receive outstanding service.COMMUNICATION: Communicate clearly and frequently with store leadership team and crew through written and verbal means.TECHNOLOGY APTITUDE: Skillfully use internal and external technology tools (point-of-sale, Crumbl recipe/order/fulfillment apps, email, team member communication app) and problem-solve technology issues when needed.ATTENTION TO DETAIL: Highly aware of the details of baking and customer service processes and ensures those details are managed and communicated to the team members regularly.CLEANLINESS & TIDINESS: Maintain a clean, orderly, and safe bakery environment, exceeding regulatory and company requirements at all times.FACILITIES & EQUIPMENT: Monitor safe use of and movement around equipment.SAFETY: Constantly train and coach on safety first.ROLE QUALIFICATIONS
CHARACTER: Strong personal values displayed through action and word.WORK ETHIC: Committed to giving exceptional effort consistently in all responsibilities.CULTURAL FIT: Aligns with owners and Crumbl values, with a passion for food and baking.EXPERIENCE: Preferably at least one year of business, leadership, management, and food or restaurant experience.EDUCATION: High school diploma or higher.COMMITMENT TO CUSTOMERS & EXCELLENCE: Genuine desire to serve others and a thirst for excellence in everything.Job Types: Full-time, Part-time
Pay: $17.00 - $19.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid training
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Application Questions:
- Describe a little about yourself, including your personality, interests, hobbies, etc.
- Do you have any physical limitations or restrictions that may prevent you from working while standing for several hours?
- Please ensure to enter your mobile number and email address for us to contact you.
- Are you over 18 years old?
- Describe what you know about Crumbl Cookies.
- Do you have any allergies that could affect your ability to work? (Nuts, gluten, fruit, etc.)
- How many years of Quick Service Restaurant or Food Service experience do you have? Please explain your prior work experience, including your roles and responsibilities.
- How many hours per week are you looking to work?
- Are you able to provide 2 references from your previous employment?
- Do you have your own car to get to and from work?
- We require OPEN AVAILABILITY including weekend availability. Please confirm your availability.
- Please confirm your SPECIFIC AVAILABILITY, including days of the week and times available.
License/Certification:
- Driver's License (Required)
Shift Availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person
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