Job Title: Full Time Tour Coordinator - Operations
Location: Hybrid
Job Type: Full-Time
Compensation: $45,000
About Us: We are a dynamic and fast-growing company specializing in organizing and coordinating custom itineraries for students. Our mission is to create memorable and educational experiences for young travelers. We are looking for a motivated and detail-oriented Tour Coordinator to join our team and contribute to our continued growth.
Position Overview:
The Group Tour Coordinator - Operations will play a crucial role in managing and executing group tours, ensuring seamless operations from planning through execution. This position requires a detail-oriented individual with excellent organizational and communication skills who can handle multiple tasks and provide outstanding customer service to our clients. As a small family business, we value flexibility and a proactive attitude in tackling various tasks that arise.
Key Responsibilities:
Tour Planning & Coordination:
- Collaborate with company Salesperson and/or clients to understand their educational travel needs and preferences.
- Review finalized trip proposals to further solidify tour itineraries based on client requirements, budget constraints, and educational objectives.
- Coordinate with vendors, including hotels, transportation providers, restaurants and tour guides, to secure and confirm bookings.
Operational Management:
- Oversee day-to-day operations of tours, ensuring all logistics are executed as planned.
- Prepare and distribute detailed itineraries, travel documents, and other required materials to clients and tour guides.
- Address and resolve any issues or disruptions that arise during tours promptly and effectively, during business hours and after-hours.
Customer Service:
- Serve as the primary point of contact for clients before, during, and after tours.
- Provide exceptional customer service and support, handling inquiries, feedback, and complaints with professionalism.
- Collect and analyze client feedback to continuously improve tour experiences.
Administrative Duties:
- Maintain accurate records of bookings, payments, client invoices, and correspondence.
- Document tour performance, client satisfaction, and operational efficiency to improve future tour experiences.
- Assist with budget management, including tracking expenses and reconciling invoices.
Team Collaboration:
- Work closely with other team members, including sales/marketing, proposal writing, and operations, to ensure cohesive tour planning and execution.
- Participate in team meetings to discuss operational challenges, improvements, and best practices.
Qualifications:
- Bachelor's degree in Business Administration, Tourism Management, Education, or a related field.
- Proven experience in tour coordination, event planning, or a similar role, preferably in the travel or education sector.
- Strong organizational and multitasking abilities, with a keen eye for detail.
- Excellent communication skills, both written and verbal, with the ability to interact effectively with clients and vendors.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and tour management software.
- Ability to work independently and as part of a team in a fast-paced environment.
- Flexibility to travel and work irregular hours as needed.
Benefits:
- Competitive salary and performance-based bonuses.
- Up to 50% match for health insurance
- Retirement savings plan with company match.
- Opportunities for professional development and career advancement.
How to Apply:
Please submit your resume and a cover letter outlining your qualifications and experience to ...@fourwindstours.com. In your cover letter, include a brief description of a successful tour or event you have coordinated and how you managed any challenges that arose.
Four Winds Tours is an equal-opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.