Location: Buffalo,NY, USA
Functional Support Specialist - Buffalo, NY 40 Fountain Plaza, Suite 1200, Buffalo, NY 14202, United StatesOdoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution.We are currently searching for a highly motivated candidate to join our Technical Support Team in Buffalo!Team Size 50+ peopleWhat we expect As a Technical Support Specialist here at Odoo, you will help us achieve our mission of accelerating value for longstanding SMB customers spanning across North America. This role collaborates with other client facing roles, is part of a growing team, and heavily impacts Odoo's success. We're looking for someone who is investigative, empathetic, and has great communication skills.Responsibilities Become an expert on all of the features and functions within Odoo's software applicationsProvide expertise to clients seeking to use Odoo applications effectivelyCreate solutions and effectively communicate (written, verbal) to customersMaximize customer satisfaction through timely and accurate resolution of customer inquiries/issuesCollaborate with Engineering, Product, and Developer teams to escalate critical issuesResolve issues via email, chat, and phoneGather feedback to improve our productBoost Customer Satisfaction and productivityMust Have Bachelor's Degree or an equivalent combination of education and experiencePassion for software productsDemonstrated ability to learnCritical thinking skills in a social settingEnglish - Professional written and verbal fluencyNice to Have Ticket-based support experienceAvailable immediatelyWhat's great in the job? Great team of very smart people in a friendly and open culture.No rigid working hours.Real responsibilities and autonomy.Expand your knowledge of various business industries.Create content that will help our users on a daily basis.Real responsibilities and challenges in a fast evolving company.Healthcare, Dental, Vision, Life Insurance, Flexible Spending Account, Health Savings Account, 401K Matching, and Pre-Tax Commuter Benefits.PTO (Paid-time-off), paid sick days and paid holidays.Employee Assistance Program; 3 X 1-hour telehealth calls with certified mental health professionals.Evolve in a nice working atmosphere with a passionate, growing team!Snacks, fruit, and coffee/drinks on tap!Company-sponsored events for groups of 6+ employees.The annual compensation range for this role is $45,000-$70,000. Please note that actual annual compensation may vary within the range based on various factors.A full-time position with an attractive salary package.Be part of our team! Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work.#J-18808-Ljbffr