Location: Sarasota,FL, USA
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Provides customer service in all areas of helping client families following the loss of a loved one. Provides exemplary personalized and professional service. Learns how a Funeral Director implements choices made by the families/legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Interacts with the family to fulfill death care needs. Ensures customer needs are addressed.
**JOB RESPONSIBILITIES**
+ Learns to arrange and conduct funeral and memorial ceremonies in a professional, organized and caring manner consistent with company policies and procedures
+ Learns to negotiate and create acceptable funeral contracts
+ Handles contracts, legal documents, and collection of monies or insurance in accordance with company policies.
+ Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services.
+ Confirms authorization to proceed with the service arrangements
+ Verifies identification of the deceased and authorization for embalming
+ Learns how to arrange for the interment or cremation of human remains
+ Adheres to all company and regulatory requirements
+ Cares for the deceased in a respectful manner while performing a variety of tasks which may include:
+ Removals and transfers
+ Lifting of deceased human remains
+ Dressing and casketing
+ Coordinating and assisting with funeral service and visitation
+ Delivery of flowers, caskets, urn, photos and other personal keepsakes or mementos of client families
+ Setting of chairs and the removal, proper care and storage of these items
+ Removals and transfers
+ Assists with funeral services by:
+ Coordinating the parking of cars
+ Ushering
+ Driving funeral vehicles
+ Assisting at chapel and church services
+ Assisting at the cemetery
+ Delivering flowers, caskets, urn, photos and other personal keepsakes or mementos of client families
+ Setting up chairs and the removing, properly caring for and storing of these items
+ Participating at special functions
+ Provides aftercare in absence of Family Service Counselor. Aftercare includes delivery of:
+ Documentation
+ Stationery
+ Information on insurance, health benefits and pension,
+ Pre-arrangements for next of kin
+ Ensures potential pre-need referrals are shared with Family Service Counselors
+ Completes and accurately prepares of all documents related to services, cremations, maintenance, and any other type of data entry
+ Assists with general office duties such as preparing reports as needed
+ Assists with the maintenance of vehicles, the facility and property
+ Receives caskets and other funeral home supplies as well as place into inventory
+ Ensures refreshments are available (where allowed by law)
+ Performs other duties as assigned
**MINIMUM Requirements**
**Education**
+ High School diploma or general equivalency degree (or diploma)
+ Completion of or currently enrolled in a degree training program at an accredited mortuary college or technical school specializing in funeral service or mortuary science.
**Experience**
+ Typically requires a minimum of 6 months experience in a funeral home, crematory or cemetery
**Certification/Licenses**
+ Must meet all licensing requirement in applicable state/province as required by law as prescribed by each state board
+ Valid driver's license
**Knowledge, Skills and Abilities**
+ Knowledge of computers and some software including MS Office products required
+ High level of compassion and integrity
+ Good communication skills
+ Problem solving skills
+ Ability to multi task and set priorities
**Work CONDITIONS**
**Work Environment**
+ Work indoors and outdoors during all seasons and weather conditions
+ Limited amount of local and/or multiple location traveling required
+ Professional Dress is required when in contact with families.
**Work Postures**
+ Frequent, continuous periods of time standing, up 6 hours per day
+ Sitting continuously for many hours per day, up to 6 hours per day
+ Climbing stairs to access buildings frequently
**Physical Demands**
+ Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
**Work Hours**
+ Working beyond standard hours as the need arises
+ Travel up to 25%
Postal Code: 34232
Category (Portal Searching): Operations
Job Location: US-FL - Sarasota
Job Profile ID: F00221
Time Type: Full time
Location Name: Sound Choice Cremation