DescriptionSUMMARY:Sells flooring, furniture, bedding, appliances and electronics while providing excellent customer service by performing the following duties.ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Greets customer on the sales floor in a personable and friendly manner and determines make, type, and quality of product desired. Always shows respect to the customer, does NOT use aggressive or High Pressure sales techniques.
- Suggests flooring/furniture products that will complement customer's home and other furnishings. Discusses types and quality of products to ensure customer education and satisfaction.
- Strives to attain sales goals while providing exceptional customer service at all times.
- Accurately prepares sales slip or sales contract based on customer's intended purchase.
- Arranges for delivery of merchandise to customer if needed; or assists with load out of product into customer's vehicle according to Marden's safe loading practices. Asks for guidance from Department or Store Management Team as needed.
- Works with Department or Store Management Team to resolve customer complaints regarding delivery of damaged or incorrect merchandise to ensure customer satisfaction.
- Unloads product, moves product and sets up displays as directed by the Department or Store Management Team.
- Assembles product for display/sale as directed by the Department or Store Management Team.
- Use company internal website Web Link - Furniture/Flooring Sections to keep up to date on merchandise updates, and ensure compliance with best operational practices.
- Keeps current on such activities as product arrivals, advertising, new products and trends and pricing to assure that Marden's maintains a competitive position.
- Maintains good knowledge and understanding in-stock product.
- Follows all Marden's safety policies and strives for clean, safe working conditions in the department; including performing housekeeping tasks as needed to maintain a clean showroom.
- Assist with loss prevention efforts, including alerting LP staff as soon as possible of customer/employee theft, tag switching, etc. and of any unsafe conditions including slips, trips, and falls.
- Perform other duties assigned by the Department or Store Management Team.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.PEOPLE SKILLS: Must have the ability to communicate with customers in a pleasing manner, with the ability to attentively listen to the customers' needs. Must have the ability to close the sale.EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED); one year related experience and/or training. LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Must have the ability to complete all required paperwork.MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand, walk, bend, squat, reach with hands and arms at least up to 75% of the time and talk or hear 100% of the time. The employee is required to sit and use hands to finger, hand, or feel at least 20% of the time. The employee must lift and/or move up to 50 pounds at least 50% of the time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.Ability to learn to drive a fork lift and obtain necessary certification; and operate an electric and manual pallet jack after adequate training.WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.RequirementsQUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.PEOPLE SKILLS: Must have the ability to communicate with customers in a pleasing manner, with the ability to attentively listen to the customers' needs. Must have the ability to close the sale.EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED); one year related experience and/or training. LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Must have the ability to complete all required paperwork.MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand, walk, bend, squat, reach with hands and arms at least up to 75% of the time and talk or hear 100% of the time. The employee is required to sit and use hands to finger, hand, or feel at least 20% of the time. The employee must lift and/or move up to 50 pounds at least 50% of the time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.Ability to learn to drive a fork lift and obtain necessary certification; and operate an electric and manual pallet jack after adequate training.WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.