Are you a detail-oriented professional who thrives in a collaborative team environment? Do you pride yourself on getting things right the first time and take pride in helping customers? If so, Viking Fire Protection team in Duluth, MN is looking for someone just like you to join our team. Your passion for precision and customer service could make you the perfect fit for our company. We want to hear from you!The Special Hazards Coordinator position is primarily responsible for the alignment of field staff and resources to complete the inspection and maintenance of fire alarm & special hazard systems, and extinguishers in existing facilities. Candidate will perform several specific administrative duties including service/dispatching field staff, managing inspection reports, invoicing, and coordinating with customers. This individual is a key member of the team that will be relied on to continue the department's efforts to grow and expand our ability to provide excellent service to the customer.Responsibilities:
- Management of inspections through service/dispatch of field staff
- Management of inspection billing
- Management of inspection records (OneNote, SharePoint, FormLink)
- Management of inspection customer care
- Requires coordination with office and field teams
- Answer incoming routine maintenance requests via phone and email
- Be involved in the pricing approach to inspection accounts
- Assist with deficiency quoting
- Upload necessary reports to city/3rd party portals
- Review and maintain specified margin on maintenance projects
- Assist with the promotion of the requirement of fire alarm, special hazards, and fire extinguisher inspections
- Other duties as assigned and as the business needs adjust.
What makes someone successful in this role?
- Constant pursuit of excellence on behalf of our customers, meeting and exceeding their expectations, creating a simple, worry-free, and effortless experience.
- A relentless pursuit of knowledge about emerging technologies in the life safety industry, including updated policies and regulations in your market.
- Regularly participating in the Learning and Development opportunities available through VFPG and API Group.
Requirements:
- Prior work as an Office/Administrative Assistant or similar
- Strong administrative skills with an emphasis on organizational abilities/processes
- High-energy, team-first attitude and desire to continuously improve the process
- Ability to work independently and with proficiency in the Microsoft Office suite.
- Strong oral and written communications skills; ability to professionally communicate with all levels of leadership, customers, and employees.
- Strong organizational skills, multi-tasking skills, ability to be resourceful and proactive when completing duties
- Willingness to assist with miscellaneous projects as needed.
- Education: High school diploma or equivalent.
Pay Range: $45,000 - $60,000 depending on experienceAffirmative Action/EEO statement:
- An equal opportunity, affirmative action employer
Equal Opportunity Employer, including disabled and veterans.