ABOUT THE ROLE As a Claims Advocate, you will be a vital member of our team, responsible for assisting clients throughout the claims process. You will be the bridge between our staff, clients, and insurance companies, ensuring that claims are handled efficiently and effectively. You will also provide guidance on complex claims and related issues. In addition, your role will involve investigating, processing, and resolving claims while maintaining exceptional customer service and clear communication. This position reports to the Executive Director of Claims Services. ABOUT YOU
- You are customer focused. You make every client interaction stand out for its friendliness, professionalism, and helpfulness. You display empathy and leave a positive impression with clients.
- You are analytical and a problem solver. You can gather and analyze information skillfully and work well in group problem-solving situations.
- You are passionate about teamwork. You can balance team and individual responsibilities, are easy to work with, and are willing to help others. The agency's success depends on our ability to work together seamlessly.
- You are organized. You stay focused on different tasks and use your time effectively and efficiently in order to be proactive and meet deadlines.
- You have excellent oral and written communication skills. You listen and get clarification, respond well to questions, participate in meetings, write clearly and informatively, present data effectively, and are able to read and interpret written information.
KEY RESPONSIBILITIES
- Review policy language and offer a professional opinion regarding coverage, settlements, reserve practices, etc.
- Handle and work with carriers, staff, and clients on professional coverages, including D&O and EPL.
- Service and be the point of contact for assigned threshold accounts.
- Troubleshoot and consult clients on all P&C lines, including disputes or denials by the carrier.
- Understand, monitor, and be able to consult with clients on any Litigation Claims brought to Suit.
WHAT YOU NEED
- 5+ years of related experience.
- An Adjuster All Lines license with the Texas Department of Insurance.
- Proficient in Excel and Microsoft Office suite (produce charts and presentations in Excel), with an aptitude for learning new software and systems.
- Maintain confidentiality of information.
- Maintain an established work schedule.
- Must be able to build and maintain positive working relations.
- Follow agency and department procedures.
Preferred Qualifications
- AIC, ARM, CPCU certifications
- Carrier, Agency, or Third-Party Administrator Claims Experience
- Applied Epic Experience
WHAT YOU'LL GET Watkins Insurance Group believes that our employees drive the success of our agency. We are committed to creating a positive and productive place to work. It's an inviting and energetic atmosphere intended to inspire people to bring their wealth of experience, creativity, and enthusiasm to their jobs every day. We take pride in developing internal talent by providing multiple educational channels so that individuals can explore and develop their abilities to the fullest. Watkins has been named a Top Workplace for 13 consecutive years. We proudly provide benefits and a work environment package to help our employees enjoy their work and life. As a Watkins Insurance Group employee, you will receive a strong total reward package that includes competitive pay, bonuses, generous paid time off, 401(k), etc. All full-time employees are eligible to receive health and wellness benefits on the first day of the month following employment. We'd love to hear from you if you have the skills and experience to join our team and be a part of our mission to provide exceptional support and advocacy for our clients during their times of need. Your dedication as a Claims Advocate can make a real difference in people's lives.