GA - DBHDD - IT Technical Support Specialist
: Job Details :

Under broad supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyzes & designs software modifications to meet users' needs.IT Technical Support SpecialistThis support person will oversee IT systems and assets,assist with upgrades and fixes, and provide training and support as needed. Theideal candidate will have extensive knowledge of computer hardware and software,network maintenance, and industry trends to keep us on the cutting edge.Engaging with employees throughout the company, the IT support person will havean immediate impact on the efficiency of our operations and overall growth.Objectives of this roleMaintainessential IT operations, including operating systems, security tools,applications, servers, email systems, laptops, desktops, software, andhardware Handle business-critical IT tasks and system improvementsEnable faster and smarter business processes and employee productivityResearch and evaluate emerging technologies, hardware, and softwareServe as the subject-matter expert supporting Windows, and widely used softwareand applications, such as Microsoft and Adobe.ResponsibilitiesInstall, configure, and support workstation software, hardware, printers, andphonesAnalyze staff needs, identify vulnerabilities, and boost efficiency and accuracyExecute systems and network design, documentation, implementation, testing, andadministration, and ensure components meet business needs and worktogether seamlesslyImplement applications and software upgrades and troubleshoot any performance issuesTrain employees in using software and hardware, and provide technical supportwhen neededRequired skills and qualificationsKnowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors,keyboard, mice etc.Experienced in troubleshoot issues on end user computing devices, including desktops,laptops, and Surface Pros.History of working in an Active Directory domain environmentProficient at software installs and troubleshootingSome networking knowledge, along with the ability to troubleshoot network issuesfrom the command line.