In order to be considered for this role, after clicking Apply Now above and being redirected, you must fully complete the application process on the follow-up screen.Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven major and minor sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA's Washington Wizards, WNBA's 2019 Championship Washington Mystics, NBA G League's Capital City Go-Go, 2021 & 2020 NBA 2K League Champion Wizards District Gaming and Caps Gaming, an esports sub-brand of the Capitals. Additionally, it holds a significant investment in a seventh professional team, Team Liquid, an endemic esports team owned and operated by aXiomatic, in which MSE is an investor. In September 2022, MSE acquired the regional sports network, then-called NBC Sports Washington and newly rebranded as Monumental Sports Network. Monumental Sports Network now holds the exclusive local television media rights to Capitals', Wizards', and Mystics' games. The network is both a linear channel and a digital operation. Prior to acquiring the linear platform, the digital platform was launched by MSE in 2016, as the first-of-its-kind regional sports network for digital, mobile, and streaming platforms. Those linear and digital platforms are now combined and join Caps Radio, Wizards Radio, MSE Outdoor and Monumental Productions for a full suite of six media enterprises. In addition to Capital One Arena - a venue which hosts 3M+ visitors across over 250 events annually, MSE also manages MedStar Capitals Iceplex (training facility for the Capitals), MedStar Health Performance Center (training facility for the Wizards, Mystics, and Go-Go) and EagleBank Arena (a 12,000+ live event venue on George Mason University's campus). In July 2020, MSE partnered with William Hill (subsequently acquired by Caesars Entertainment) to open the first ever in-arena sportsbook in North America, now called Caesars Sportsbook. MSE opened District E powered by Ticketmaster in the spring of 2023, a flagship esports and entertainment venue. This 14,000-square-foot live-event theater offers a 365-day-a-year series of immersive experiences in esports, music, culinary excellence, event programming, and community events. MSE proudly promotes its core values for all those that interact with the company. As a member of our team:
You will provide first-class customer service and value for our fans. You will champion a double-bottom line that engages, unifies, and gives back to the community we serve. You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans. You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data. You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble. You will innovate. We are nimble and first to market. We are not averse to risk. You will have fun. We are in the business of happiness. Position Overview: This part-time Group Sales Game Night Staff position is responsible for supporting the Wizards Group Sales Department by providing world-class customer service and hospitality to group outings and all fans entering Capital One Arena. Do you have strong communications skills, love sports, and are passionate about supporting the Wizards? We would love to hear from you!
Responsibilities: - Assist with the distribution of gift with purchase items on special Theme Nights.
- Support the execution of group Fan Experiences before, during, and after the game.
- Provide excellent customer service to Wizards group outing guests and all fans in attendance.
- Complete pre-game set-up and post-game breakdown of all Group Sales locations and game day initiatives.
- Maintain a solid understanding of stadium and department policies and procedures to effectively assist with general questions.
- Exhibit a fun, friendly, fan service focus and professional appearance at all games.
- Other duties as assigned.
Minimum Qualifications: - Bachelor's Degree or equivalent experience or currently enrolled in college.
- Previous customer service experience is helpful.
- Organized with the ability to problem solve and work effectively in a fast-paced environment.
- Positive demeanor with outstanding interpersonal skills.
- Strong communication skills, customer-service oriented, and able to effectively work both independently and on a team.
- Able to easily lift and carry 30 lbs.
- Requires prolonged standing, sitting, walking and stair climbing to access full range of facility.
- Flexibility to work most Wizards home games, including nights, weekends and holidays as needed.
Pay Rate: $17.50 USD/hour. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.