We are working with a client in the Tampa area that is looking for a GAP Claims Processor.
Responsibilities & Accountabilities
- Extends full assistance to all parties to obtain claim information and documentation.
- Updates computer system and maintains notes on all claims activity, conversations, correspondence, payments, etc.
- Reviews reported claims and conducts analysis and investigation to determine if all forms of required documentation are accounted for and claim is ready for final approval.
- Prepares and submits required claim resolution documentation to Work up team for final review and disposition.
- Work in a call center environment answering inbound calls regarding claims status, claim requirements, documents required and explanation of settlement breakdowns.
- Ensure that assistance is provided to the Dealer, Lender and policy Holder during the claim evaluation and that claims are reviewed correctly and within required state and company guidelines.
- Review documents sent by customer, lenders, insurers, dealers, required for claim processing, validates legibility and that it belongs to the contract holder and applicable vehicle.
- Updates computer system and maintains file on all claims activity, conversations, correspondence, payments, etc.
- Keeps appropriate parties informed; follow-ups at least every 30 days on open claims.
- Prepares and submits required claim documentation up to Work-up team for final disposition of benefits.
- High School education or equivalent insurance experience, 3+ years Claims experience, call center experience, Property & Casualty Adjusters License a plus