The General Manager (GM) directs and manages the overall daily operations and success of one retail/automotive service store. The GM adheres to company guidelines and goals to obtain optimum efficiency, professionally develop their staff, and maximize profit by performing the duties listed below. Benefits:
- Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine*
- Employer Funded Basic Life & Accidental Death Dismemberment*
- Paid Time Off*
- 401(k) Match
- Bonus structure for JLU Module completions within set timeframes
- Performance-based monthly bonus structure
- Employee discount on parts and services
- Additional benefits available:
- Dental Plan and/or Vision Plan*
- Life & Accidental Death Dismemberment and/or Accident*
- Short-Term and Long-Term Disability*
- Critical Illness and/or Cancer and/or Hospital Indemnity*
- Flexible Spending Account (FSA) and/or Dependent Care FSA*
- Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance
* Full-time employees only Job Description:
- Open and/or close the store, maintain a clean and attractive store appearance, and ensure store and equipment maintenance is performed through vendors and staff.
- Interview and acquire staff based on store needs, ensure all employees are properly trained on the job and certified within required timeliness.
- Manages staff by assigning work posts, scheduling work hours, evaluating job performance, and provides disciplinary actions including terminations when necessary.
- Responsible for financial performance. The GM looks for opportunities to grow the business and improve profitability, customer retention, and net sales.
- Manage cash and credit card activities, reconcile register receipts and cash charge slips, and makes bank deposits.
- Prepare paperwork associated with cash receipts, sales statistics, employee records, etc.
- Monitors inventory levels to prevent shrinkage, orders and receives supplies.
- Direct and participate, as needed, in customer service functions such as greet customers, explain products and services offered, resolve/handle customer complaints, and operate point of sale hardware and software.
- Direct and participate, as needed, in automotive maintenance services along with Technicians, and drive automatic and manual transmissions.
- Enforce all safety lifesaving rules as well as all the safety guidelines established, maintain compliance with OSHA and Federal and State Environmental Regulations.
- Report any workers' compensation claims.
- Other duties as assigned by District Manager.
Requirements
- Valid US Driver's License.
- Minimum of 1 year of prior Retail Service Management experience in relevant field (Automotive, Fast Food, Retail Sales, etc.).
- Authorized to work in the US without sponsorship.
- Prior Experience with Key Performance Indicators in retail sales growth.
- Ability to perform the responsibilities of the job.
- Ability to calculate figures and manage budgets.
- Ability to communicate in English (written and orally).
- Efficiently use the internet, computers, and complete documents on tracking forms
- Able to stand for an extended period.
- Ability to (occasionally) lift over 50 pounds.
- Ability to bend, stoop, reach, crawl, and climb stairs.
- High School Diploma or equivalent
- Comfortable working in an enclosed and/or semi-outdoor environment.
Qualifications:
- Excellent customer service and communication skills.
- Attention to detail, dependability, and professional demeanor.
- Proven leader with an interest in the professional development of their team.
- Dedication to following safety policies and procedures.
- Willingness to undergo on the job training and a growth mindset.
- Ability to work in a fast-paced environment while multi-tasking.
Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.