Role OverviewLet your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day!
- With your leadership excellence, you're ready to move up to thenext level.
- Grow your career and develop a team that shares your desire to make a difference.
- Do you possess strong leadership skills and enjoy managing people, processes, and projects?
- Managing a large team is your superpower; bring your talent to a new role at Sodexo.
- You ask instead of command. You see opportunities rather than problems. Share your vision and inspire others!Sodexo Healthcare has a fantastic opportunity for a highly passionate and experienced Environmental Services General Manager 4 at Rainbow Babies & Children's Hospital and MacDonald Women's Hospital located in Cleveland, Ohio.Among the nation's leading academic pediatric medical centers, UH Rainbow Babies & Children's and MacDonald Women's Hospital has more than 300 registered beds and is in the heart of Cleveland's University Circle on a beautiful 35-acre campus.Our Sodexo Health Care Environmental Services/Housekeeping teams work to direct housekeeping operations at health care client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. At Sodexo Health Care, patients are the heart of everything we do. Our ability to create a clean, healthy, and comfortable environment for hospitals is key to the full patient experience.The successful candidate will:
- Have exceptional client service mentality and executive presence.
- Be responsible for driving client and patient satisfaction scores.
- Provide a clean and safe environment for patients, visitors, and staff and work closely with the Infectious Control department.
- Partner with the Environment of Care Committee.Is this opportunity right for you? We are looking for candidates who:
- Are leaders who develop and motivate a team to exceed the expectations of clients and customers in service and the technical execution of a housekeeping system.
- Are experts in building and maintaining strong customer/client relationships.
- Possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion.
- Have 3 - 5 years previous custodial or housekeeping director level experience, preferably in a hospital environment.
- Can analyze data, present, and effectively communicate to all levels within the organization related to training, leading committees, and change management.
- Have experience effectively managing projects within agreed-upon timelines.
- Are proficient with computers and other technology.
- Have experience with vendor and contract management, as well as union and contract negotiations.
- Have strong financial acumen and budget management experience.What You'll Do
- Be responsible for driving client and patient satisfaction scores.
- Provide a clean and safe environment for patients, visitors, and staff and work closely with the Infectious Control department.
- Lead teams and departmental projects and initiatives.
- Effectively manage the Unit Operating System.
- Support a diverse and inclusive workforce.What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care, and Wellness Programs.
- 401(k) Plan with Matching Contributions.
- Paid Time Off and Company Holidays.
- Career Growth Opportunities and Tuition Reimbursement.More extensive information is provided to new employees upon hire.What You Bring
- Have experience leading, training, and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service delivery.
- Have customer service and/or guest satisfaction experience in a healthcare or hospitality setting.
- Possess strong leadership skills and have the ability to work independently to drive program compliance.
- Monitor compliance and reach project target dates of completion.
- Have experience effectively managing projects within agreed-upon timelines.
- Be results and safety-driven.
- Be proficient with computers and other technology.Who We AreAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.If you need assistance with the application process, please complete .Qualifications & RequirementsMinimum Education Requirement - Bachelor's Degree or equivalent experience.Minimum Management Experience - 5 years.Minimum Functional Experience - 5 years. #J-18808-Ljbffr