General Manager - Citizens House of Blues Boston
: Job Details :


General Manager - Citizens House of Blues Boston

Live Nation

Location: Boston,MA, USA

Date: 2024-09-14T18:25:26Z

Job Description:

Job Summary:

Job Description

WHO ARE WE?

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. We foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE JOB

The General Manager at Citizens House of Blues Boston will have full responsibility for all aspects of the venue business operations.

WHAT THIS ROLE WILL DO

  • Establish and maintain high standards of customer service for staff, customers and vendors.
  • Identify and maximize revenue drivers while optimizing the overall guest and artist experience.
  • Collaborate with Marketing, Premium Seat Sales, Food and Beverage team, and Sponsorship to create innovative offerings that drive incremental revenue growth, fan and partner engagement, and profitability.
  • Manage overall expenses of concerts to maximize profits while protecting the guest and artist experience.
  • Manage relationship with the City of Boston.
  • Oversee food and beverage and merchandise performance and strategies.
  • Hires, trains and schedules full and part-time employees, and work closely with all subcontractors and/or third-party vendors.
  • Promote and establish rental events in the venue.
  • Works closely with Live Nation promoters and operations and provides direction on standards and compliance.
  • Coordinates and facilitates event set-up with operations.
  • Performs and executes successful settlement of events.
  • Performs and executes timely Flash Reports after events.
  • Forecasts in ROME, operational and production expenses, as well as ancillary revenue streams.
  • Coordinates day of event activities and matters.
  • Excellent working knowledge of Health & Safety.
  • Implements and complies with the companies' audit procedures.
  • Ensures that employees performance is monitored and reviewed accordingly.
  • Management of employee attendance records, for all employees.
  • Any other reasonable duties as required by the executive management.
  • Work closely with key civic governmental departments, as well as interaction with the community in general.
  • Other duties as assigned.
  • This position typically supervises a number of exempt and non-exempt positions.
  • Day to day management of all venue vendors/subcontractors.
  • Responsible for meeting staffing levels and budget targets for each event.
  • Generate Operations costs flash report following each event.
  • Work with all other departments to help fulfill needed requirements.
  • Advance each show with tour security directors and fulfill tour security requirements.
  • On site for each event prior to load in and until load out.

    • WHAT THIS PERSON WILL BRING

  • Minimum 5 years experience as a general manager or operations manager in a hospitality related business.
  • Must have extensive background in event sales and promotion.
  • Ability to perform all job duties and responsibilities.
  • Requires excellent communication skills, both verbally and written.
  • Must have expertise in profitability analysis and budgeting.
  • Exhibits strong problem-solving skills in long term and immediate situations.
  • Flexible Schedule (days/nights, weekends, and holidays).
  • Tolerance of all cultures, music and art forms.

    • Preferred:

  • Resort Operating experience preferred.
  • College Degree in related field.
  • Point of Sales knowledge.
  • Interest in wines, spirits, and Mixology.
  • Experience in Night Life.
  • Cash handling experience.
  • Experience recognizing valid ID's.
  • Experience in a live music environment.

    • Physical Demands/Working Environment:

    Working environment is fast-paced and often loud and stressful. Must be able to lift or move up to 75 lbs using proper lifting techniques.

    BENEFITS & PERKS - Our motto is ‘Taking Care of Our Own' through 6 pillars of benefits:

  • HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs).
  • YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets.
  • WEALTH: 401(k) program with company match, Stock Program Reimbursement.
  • FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support.
  • CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings.
  • OTHERS: Volunteer time off, crowdfunding network.

    • EQUAL EMPLOYMENT OPPORTUNITY

    We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

    Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law.

    We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act.

    Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so.

    HIRING PRACTICES

    The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

    Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

    **Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules.

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