GENERAL MANAGER- COLUMBUS METRO AREA Our Values: At Morris Furniture Company, our values represent our distinctive core beliefs-the Morris way of doing business. Our Mission is Making Homes Great and we bring our mission to life through our values of: Professionalism, Quality, Ownership, Collaboration, Integrity and Fun.
Purpose: The General Manager is responsible for the full operation of the showroom and sales associates. The General Manager plays a key role in ensuring that our Guests have a great shopping experience, from the cleanliness of the showroom to the service level provided by store associates. The General Manager will be accountable for achieving monthly and annual sales targets by building and actively managing a strong team of Sales Consultants. This individual is responsible for leading, managing, and training a high-performance sales team and ensuring the store and showroom is operational and in compliance with all company policies and procedures.
General Description of Duties: - Achieves monthly and annual net written sales plan and profit margin goals.
- Collaborates with corporate departments including HR, Accounting, Merchandising, Marketing, and IT to ensure organizational standards are met.
- Leads and directs the work of all Sales Consultants to ensure a professional and customer-friendly environment at all times.
- Determines and communicates sales schedule for all employees.
- Reviews daily sales report to track performance towards sales goals.
- Ensures store security at all times in compliance with company policy and procedure.
- Consistently meets and/or exceeds established sales goals through customer retention, lead follow-up, and sale close rate for assigned location.
- Routinely inspects sales floor to ensure cleanliness and organization while also reviewing tags for accuracy.
- Reviews orders entered into the ordering system by Sales Consultants for accuracy.
- Leads the daily showroom sales meeting to set goals and energize the sales staff.
- Attends and completes all assigned company training and reviews training records for all employees.
- Ensures understanding of all company promotions to accurately explain to customers and Sales Consultants.
- Participates in physical inventory of showroom when necessary.
- Actively participates in the recruiting and interviewing process for all new employees at assigned store location.
- Conducts weekly, monthly, and annual performance reviews for all Sales Consultants on time.
- Shows understanding of the Sales Commission and Bonus Structure in order to accurately interpret and answer employee questions.
- Manages the personal trade / book of business.
Qualifications: - Works independently or as part of a collaborative sales team.
- Proven ability to develop successful customer relationships and close sales.
- Professional leader with excellent communication, interpersonal and organizational skills.
- Computer skills and the ability to learn new programs.
- Desire to succeed within a revenue-driven atmosphere.
- Proven track record of sales success in a retail environment.
- Flexibility to work a retail schedule that includes nights, weekends, holidays, and special events.
Requirements: - High School Diploma or equivalent.
- Associate's Degree in Marketing or Communication preferred.
- 5-7 years' experience in a retail sales or customer service environment.
Work Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, see, bend, twist, and lift 50 pounds. This job description is not a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Confidential - For the use of appropriate Morris Furniture Co., Inc. employees only. Employment is at will. Neither this document, nor any other, unless specifically approved in writing by the CEO, Director of Human Resources, is to be construed as an employment contract. Morris Furniture Co., Inc. is an equal opportunity employer who is dedicated to a harassment-free environment. All Job Descriptions must be approved through Human Resources.