Description of the Role: The General Manager at Quality Inn - Dundee, MI will be responsible for overseeing all aspects of hotel operations and ensuring the highest level of guest satisfaction. This role requires a highly organized and detail-oriented individual who can effectively lead a team. Responsibilities:
- Manage and oversee all daily operations of the hotel, including front desk, housekeeping, maintenance, and food and beverage departments
- Develop and implement strategies to increase revenue and minimize costs
- Ensure all guest rooms and public areas are maintained and cleaned to the highest standards
- Train and motivate team members to provide exceptional customer service
- Develop and maintain relationships with key stakeholders, including vendors, suppliers, and local organizations
- Monitor and analyze key performance indicators to identify areas for improvement and implement appropriate action plans
- Handle and resolve guest complaints and issues in a timely and professional manner
Requirements:
- Previous experience in a similar role within the hospitality industry
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Proven ability to develop and maintain positive relationships with team members and guests
- Knowledge of hotel operations and industry trends
- Ability to work in a fast-paced and high-pressure environment
- Flexibility to work weekends, holidays, and nights as required
- Bachelor's degree in hospitality management or a related field (preferred)
Benefits:
- Competitive compensation: $45,000 - $55,000 per year plus bonus incentives
- Medical, dental, and vision insurance
- Paid vacation
- Employee discounts
- Opportunities for growth and advancement
About the Company: Join a well-established hotel located in Dundee, Michigan. We pride ourselves on providing excellent guest service and creating a comfortable and welcoming environment. Our team is dedicated to delivering exceptional hospitality experiences and ensuring guest satisfaction. EEOC: Our company is an Equal Employment Opportunity employer whereas employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, pregnancy, age, national origin, disability, genetic information, or any other protected characteristic as established by law.