General Manager (Facility Lead)
: Job Details :

About Us

Seattle Strength & Performance (SSP) is a thriving training gym with three locations in Seattle, WA. In 2020, SSP's Queen Anne location opened in August. Despite navigating the pandemic, the business continued to grow, prompting the opening of a second location in Phinney Ridge in May 2022 and a third location in West Seattle in May 2024. SSP has scaled to over 600 members, a staff of 12, and a seven-figure business. It has been discussed in articles on Nike, Insider, Runner's World, Livestrong and has been featured on FOX13 Seattle. SSP's mission is to make strength training inclusive and accessible to every person, and it provides expert coaching to deliver the best results through its proven programming. Along the way, SSP's strong community built of committed members is there to support everyone together. In addition to training a large general adult population, SSP also trains youth athletes through its sports performance program.

We are looking to bring on an experienced and passionate general manager to play a critical role on our team of fitness professionals. This is a full-time role, and this person must have a passion for helping others, align with our core values, want to lead in a high visibility role and want to contribute significantly to a growing business. The right candidate must possess a desire to contribute to a committed community of individuals (both members + staff) and want to be part of a fast-growing company with strong ambitions.

Our culture is based on core values which drive our ‘why':

About This Opportunity

You should be someone who is a self-starter, is a motivator, and cares about building a great community and culture within our business. We are a small team and this person must exemplify the core values of our culture through their daily work. They should have a “roll up their sleeves” mentality, taking an ownership mindset when in the gym and priding themselves on their work. You are also someone who seeks out opportunities for growth and continuous improvement.

This is a Manager level role within SSP which reports to our Chief of Staff. It is responsible for coaching and training clients both in small group personal training and large group classes as well as leading their individual facility and overseeing all programs and departments within it. This person is a leader, both within our team and with members. They are seen as a go-to person for the entire membership base of their location and they should enjoy interacting with people and be adept at customer service. As the lead of their location, they will be the first in the chain of command for questions or issues from members or staff members. They will need to ensure their impression is positive as well as leading the team to do the same. They will have a strong influence over the culture of their specific location.

This role will involve 15-20 hours per week of training floor time with members and 20-25 hours per week of administrative work. The ideal candidate should enjoy being in a gym and have a strong passion for helping others succeed and delivering results. They should want to continually improve themselves through education and take an active interest in bringing ideas to improve community, growth and development in the gym.

This is a full-time position at SSP which will have a consistent training block every day of 4-5 hours followed or preceded by a block of time to perform administrative duties. You will have a consistent schedule each week consisting of full-time work and be paid a consistent full-time salary. Benefits include medical/dental/vision insurance, 401(k) with employer match, a generous continuing education budget each year for seminars and certifications, and inclusion in profit sharing bonuses. You will be given transparency on long term growth potential and the ability to increase responsibilities and path to promotion.

The ideal candidate will have at least 3 years working in customer service and/or sales and 1 year training in person. The requirements listed below represent the knowledge, skill, and ability required to succeed in this position.

Essential Roles & Responsibilities

You will bring an ownership mindset every day and a desire to contribute to the growth of our business and our community.

Your responsibilities will include but are not limited to:

• Engages with new potential members every day to bring them into SSP (via email, text, phone, and by chat through Instagram and Facebook channels)
• Reports on location specific metrics, progress, and updates in weekly team meetings
• Owns key metrics in partnership with central sales & member experience team, including number of prospects, prospect to trial conversion, and trial to membership conversion for their location
• Providing coaching to gym members in personal training and class settings (up to 20 hours per week)
• Sends email check ins to members (welcome email, check ins)
• Managing supplies and equipment, ensuring everything is functioning, clean, and organized
• Helping to maintain a clean and inviting environment in the gym for members, ensuring coaches are doing so as well
• Managing and communicating with vendors for their facility (trash, water, etc.)
• Leading new member consultations and movement assessments
• Reads and responds to emails in location specific email, sends membership emails including general updates and policy changes
• Manages location specific social media posts (including member appreciation posts) and adds daily to the Instagram stories
• Asks members for Google Reviews and referrals, maintaining a system that drives consistent stream of both
• Sets up and manages location specific member celebrations and events
• Communicates and collaborates with neighborhood specific partners and providers
• Participates in community events – gym happy hours, workshops, and more

Values Alignment – You Must Believe That:

• Our core values matter and drive how we operate and conduct ourselves every day
• Learning is a lifelong pursuit – must be a personal and professional development junkie
• Want to make a significant impact on this industry
• People matter – developing career paths is critical to our mission

Skills & Qualifications

Required Skills:

• At least 3 years in customer service and/or sales
• At least 1 year training clients in person
• Up-to-date CPT certification (NASM, NSCA)
• Up-to-date CPR/AED certification
• Has a “start-up” mindset and is comfortable with ambiguity and eager to develop new processes and ways of working
• Has excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers in a timely manner
• Maintains a positive attitude and provides exemplary customer service
• Skilled with a variety of office technology – Microsoft Office Suite (Word, Excel and Outlook), Adobe Acrobat PDF
• Provides the highest level of professionalism – is punctual, resourceful, independent, detail-oriented, and prioritizes accuracy
• Accountability: reliability and personal responsibility – honors commitments, takes ownership of work and promptly corrects mistakes to the greatest extent possible; meets deadlines and continuously communicates
• Confidentiality: shares information appropriately while adhering to privacy rules and confidentiality concerns
• Interpersonal Relationships: provides communication follow through, shares expertise in a constructive way, contributes to a positive workplace culture

Qualifications:

• Flexible work schedule (some evenings and early mornings required)
• Comfortable working independently

Job Type: Full-time

Pay: Up to $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus opportunities

Work Location: In person