General Manager (GM) General Managers (GMs) effectively and efficiently manage the restaurant within the policies and guidelines of the company, directing the daily operations of a restaurant, ensuring compliance with company standards in all areas of operation. Reports to: District Manager (DM) Full-time Part-time Exempt Nonexempt RESPONSIBILITIES
- Store Goals
- Ensure excellent overall store performance
- Manage profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
- Maintain an A health inspection rating at all times
- Keeping Fair workweek premiums to a minimum
- Maintain satisfactory Secret Shopper and Steritech averages
- Customer Service
- Maintain excellent customer service
- Take customer orders, maintain fast, accurate service, and positive guest relations
- Answer customers' questions and provide information of store's policies and relevant procedures about the preparation or cooking process
- Resolve guest complaints or concerns
- Leadership
- Effectively train, supervise, and mentors all staff members
- Hold employees accountable to Company standards using corrective action process
- Conduct performance appraisals
- Celebrate employee successes
- Lead by example, showing rather than telling
- Delegate fairly and appropriately
- Encourage employees to develop their skills and/or grow with the Company
- Teamwork & Communication
- Work as a team member to support other employees in their duties
- Follow the lead and direction of your DM
- Communicate challenges and successes
- Be respectful of all guests, employees, vendors, and supervisors
- Accountability
- Take ownership over tasks that are assigned to you
- Hold self to the highest standard of performance
- Be knowledgeable of and hold yourself to all Company standards
- Be knowledgeable and hold yourself to the FGNY House Rules and the Employee Handbook
- Station Mastery
- Mastery of all stations: cashier, grill, fry, table, dressing and lobby
- Complete all training and re-training activities as assigned
- Process cash and credit card payments, refunds, gift cards, etc. in accordance with FGNY's cash handling policy
- Operate kitchen equipment in an efficient and safe manner
- Ensure food quality meets company standards
- Ensure food storage and preparation meets company standards
- Stock and restock stations as necessary
- Maintain the restaurant with regards to cleanliness, neatness, and customer accessibility
- Other Responsibilities
- Attend mandatory meetings including staff meetings, leadership meetings, etc.
- Perform opening and closing duties to Company standards
- Perform other duties as assigned by your supervisor
ESSENTIAL FUNCTIONS Reasonable accommodation will be considered and implemented in accordance with ADA requirements.
- 18+ years of age
- Ability to walk, stand, bend, kneel, reach, and lift 50+ pounds for the duration of your shift (up to 10 hours with scheduled breaks)
- Function in a fast-paced and noisy kitchen environment
- Tolerance to temperature fluctuations
- Work with hazardous substances such as hot oil
- Read, write, speak, and understand basic English
- Communicate clearly
- Lead a team effectively
- Use a basic computer system (ex. cash register)
- Finger dexterity
- Close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
- Available to work nights, weekends and holidays, and variable schedule, per the needs of the business
- Maintain general knowledge of FGNY: locations, transportation, management team, etc.
- Adhere to Company's policies and procedures, as well as City, State, and Federal laws and mandates
- Fast casual/ fast food management experience preferred
EQUAL OPPORTUNITY: At Five Guys, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees and our guests. Five Guys is proud to be an equal opportunity workplace.