At The Athletic Clubs, we train in squads. Our unique approach to training provides high-quality, results-driven group fitness training for busy New Yorkers looking to improve their health and fitness. With an emphasis on community and accountability, our programs create an environment where members feel supported and motivated. We specialize in delivering long-term results through high retention, with 97% of our clientele sticking around well beyond the industry average.As General Manager, you won't just oversee daily operations-you'll set the tone and shape the culture of your club. You possess a unique combination of coaching expertise with strong operational leadership. In this position you'll take full ownership of your AC location, recognizing that success and failure falls on your shoulders. You'll consistently identify ways to increase lead generation and client retention, exceed sales goals, improve operational efficiency, and strengthen the overall client experience and impact of the brand. The right person for this role operates with strong integrity and is a key representative of The Athletic Club's core values. Specific Responsibilities Include:Coaching, Client Experience & Community
- Oversee and ensure the growth and engagement of membership, maintaining ultimate accountability for overall client satisfaction and retention
- Uphold the Athletic Clubs Values: Welcoming, Consistent, Attentive, Accountable & Intentional
- Deliver an average of 15 classes per week
- Address and resolve client inquiries, concerns, and feedback
- Cultivate an unparalleled sense of community through regular squad WhatsApp communication, member awards & recognition and member check-in calls
- Regularly attend at least one workout per week
- Collaborate with Head of Marketing to ensure a steady number of inbound leads from marketing efforts
- Manage CRM & operational systems (Mindbody & Kilo)
Team Leadership & Culture
- Directly manage club Community Manager and coaches to deliver all classes to the excellence standard of The ACs
- Foster and encourage mutual trust, respect,inclusivity and accountability
- Develop and nurture constructive and cooperative working relationships, both client and business-facing
- Stay immersed in Company culture by participating in classes, special events, and team building activities
- Evaluate performance and support employee growth through company feedback processes
- Manage labor schedules to ensure proper coverage and alignment with budget
Facility Management
- Uphold exceptional cleanliness standards and ensure consistent maintenance across the entire facility
- Ensure accurate inventory management while organizing merchandise for optimal aesthetic
Requirements
- Passionate about The Athletic Clubs vision, brand, and culture and belief in the importance of a healthy lifestyle
- NASM CPT or equivalent
- 2+ years minimum experience in a supervisory role in the health and fitness, or hospitality-related industry
- Strong sales, business and financial acumen to analyze key operational decisions
- High EQ, positive attitude with an obsession for cultivating community
- An excellent communicator across all mediums
- Strong work ethic and thrives in a fast-paced environment
Additional Qualifications:
- Must be able to kneel, bend, reach, climb, stand for periods of time, lift and carry a minimum of 30 lbs
- CPR, First Aid, and AED Certified
- Full-time availability and flexibility to work a non-traditional work schedule, which may include early mornings, late evenings, weekends, and some holidays