Emerald Hospitality Associates is seeking a dynamic, service-oriented General Manager to join our team! EHA is an organization whose success is rooted in our four core beliefs: Integrity, Engagement, Quality and Community.
What's in it for you? When you join EHA you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! EHA provides a rewarding, fun and flexible work environment, exciting perks, a robust benefit package and an atmosphere designed to encourage and promote career growth within the company.
Our Company: Emerald Hospitality Associates is a hotel development and management company that prides itself on building long-term relationships with both people and organizations. We specialize in the hotel management and development of full service and upscale focused service hotels. Founded in 1999, our mission focuses on serving our guests, clients and staff as a premier hospitality management and consulting firm, applying personal and corporate integrity to each task thereby providing effective, results-oriented, innovative service that generates true value and commitment to excellence.
JOB DUTIES AND RESPONSIBILITIES
- Orchestrate the activities of the hotel managers and hourly associates to ensure the guests receive a high level of service, sales are maximized, associates are satisfied, and profit meets owner expectations.
- Oversee managers and supervisors in the hotel such as the Assistant General Manager, Guest Services Manager, Executive Housekeeper, Chief Engineer, and Food and Beverage Management.
- Effectively represent the hotel in the community with active leadership and participation.
- Monitors actual operating results and forecasts against budget. Adjusts marketing and sales strategies and cost containment strategies as necessary to achieve profitability indicators.
- Monitors industry trends and recommends appropriate actions to be taken to maintain the competitive status and profitability of the hotel.
- Utilizes leadership skills and motivation techniques in order to maximize associate productivity and satisfaction of direct reports.
- Responds to all guest requests and complaints and follow up to ensure guest's satisfaction.
- Maintain a safe and secure environment for guests and associates.
- Ensure compliance with Emerald Hospitality and hotel brand standards.
- Ensure all areas of the hotel are inspected daily for compliance with standards and policies.
- Maximize revenue through sales efforts, revenue management, and cost control.
- Make recommendations regarding the budget and manage expenses of the hotel within approved budget constraints.
- Oversee the human resources function in all areas of the hotel in order to attract, retain, and motivate associates: hire, develop, empower, coach and counsel, conduct performance reviews, resolve problems, and provide open communication for all associates.
- Oversee that scheduling is done in accordance with the forecasted occupancy.
- Maintains information and communication sources to include logbook, and other forms of communication.
- Supervise in developing emergency action plans, and coordinate with all departments to implement plans.
EDUCATION AND EXPERIENCE
- Minimum of two (2) years' experience as an Assistant General Manager
- Bachelor's Degree in Hospitality Management or Business preferred.
KNOWLEDGE, SKILLS AND ABILITIES
- Ability to communicate effectively verbally and in writing
- Demonstrated ability to lead a team
- Excellent attention to detail
- Financial savvy
- Proficient in Microsoft Office
PERKS/BENEFITS
Emerald Hospitality Associates offers a robust selection of perks/benefits that include, but aren't limited to: Paid Time Off, Growth and Career Opportunities, Hotel Discounts, 401K, Health/Dental/Vision Insurance, Short-Term/Long-Term Disability, Flexible Spending Accounts, Health Savings Account, Pet Insurance, Dependent Tuition Benefits, EAP Program, Marketplace Discounts at various retailers such as Disney, Apple, AT&T, Verizon and more!
*Emerald Hospitality Group is an Equal Opportunity Employer.