We are seeking an experienced and strategic General Manager to join our J&J Calibration business unit. As the General Manager, you will be responsible for overseeing all operations within our J&J calibration branch, ensuring strategic direction, driving business growth & profitability, and upholding high-quality standards. Your responsibilities will include assigning and directing work across all operational areas, managing staff, and fostering a positive work environment while ensuring customer satisfaction. The ideal candidate will have a hands-on approach and a commitment to expanding and enhancing the business through strategies that increase productivity and facilitate growth. This P&L owner's role is pivotal in creating and fostering a positive work environment, building strong client relationships, and guiding our team toward achieving business objectives. This exempt position reports to the COO of Accredited Labs. Location: Hybrid but the ideal candidate will be in SD/ND as there will be occasional on-sites at our lab in Walcott, ND and occasional customer visits to field locations Day to Day Responsibilities:
- Operational Excellence: Manage day-to-day operations, ensuring seamless calibration activities, resource optimization, and compliance with industry standards.
- Leadership and Team Development: Lead, mentor, and develop a team of skilled technicians, fostering a culture of continuous improvement, training, and positive engagement.
- Client Relationship Management: Cultivate strong relationships with clients, understanding their needs, and ensuring exceptional service delivery.
- Quality Assurance: Implement and oversee quality control procedures, audit calibration processes, and maintain adherence to quality standards.
- Business Growth: Identify and pursue new business opportunities, collaborate with sales teams, and develop strategies to expand our customer base and services.
- Financial Management: Oversee branch financials, including budgeting, P&L management, and financial planning, to ensure profitability and cost-efficiency.
- Safety and Compliance: Ensure a safe work environment, implement safety protocols, and maintain compliance with health and safety regulations.
- Innovation: Drive innovation in calibration services, utilizing the latest technology and techniques to enhance service quality and efficiency.
- Training Support: Partner with our central Quality Management team to identify and bridge training gaps, ensuring technicians are proficient and workload is balanced. Promote continuous learning and skill enhancement among staff.
- Vehicle and Resource Management: Oversee the maintenance and readiness of all calibration tools, vehicles, and equipment, ensuring technicians have the necessary resources for optimal job performance.
RequirementsBasic Qualifications:
- Minimum 5 years management experience
- Strong leadership and team management skills, with the ability to motivate, develop and drive accountability with talent.
- Proven track record in operational management within the calibration or similarly technical field.
- Excellent client relationship skills with the ability to address client needs effectively.
- Strategic thinker with solid business acumen, financial management capabilities, and the ability to drive growth.
- Demonstrated success in transforming operations with data-driven decision-making and implementation of technology tools.
- Effective communicator, with innate ability to become proficient in calibration software and tools.
- Proven experience managing budgets and financial operations.
- Ability to be on-site occasionally at our lab in Walcott, ND and occasional customer visits to field locations
Preferred Qualifications:
- Bachelor's degree in a technical or business field preferred, with relevant professional certifications being an advantage.
- In-depth knowledge of calibration standards, quality assurance practices, and industry regulations is a bonus but is not necessary to be successful in this role.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) with matching
- Company Paid Life Insurance
- Paid Time Off
- Paid Holidays
- Company equipment needed for the job