General Manager
: Job Details :

Join our team at Maximus Global Services!Maximus Global Services (MGS) ultimate mission is to Set the standard through tailor service to every person, every day . MGS provides aviation services at various airports in the US: Miami, Fort Lauderdale, Orlando, Virginia, Atlanta, and Las Vegas. MGS has an immediate opening for General Manager.MGS offers competitive salaries and comprehensive benefits including paid Holidays and Personal Time Off (PTO), Group Health Insurance including Medical, Dental and Vision, 401(k) and career opportunities for advancement.Location: NY (JFK Airport) Summary/ObjectiveGeneral Manager is responsible for all airport services provided and the personnel under his supervision to ensure the company is providing professional and excellent customer service. General Manager will ensure compliance with all safety, quality, and compliance standards established by the MGS, by our Clients, and by regulatory authorities. Will seek new business opportunities.Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Manages the daily operation at the airport and the supervisor's team. Ensures that service expectations are being met through inspecting gates, positions and areas where the customer service agents are working.

Responsible for administering and/or implementing policies, systems, programs, processes, procedures and/or plans within the station.

Monitor and maintain staffing levels with the assistance of Human Resources Department.

Seek new business opportunities and promotes company services.

Develop and approves schedules and any changes.

Participates in daily, weekly, monthly and annual planning process as appropriate.

Maintains a favorable working relationship with all clients. Conducting daily or weekly visits to address any issues and/or seeking improvements in service.

Participates in any airport meetings where the company representation is needed, CBP or any other department.

Make sure all equipment are accounted for and in good conditions. Ensure a daily or weekly inventory.

Ensure we meet financial targets through effective scheduling and time management.

Maintain a favorable working relationship with employees and promote a cooperative and harmonious working climate, which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.

Effectively coach, counsel and discipline employees.

Work with Safety Quality Director and trainer, to ensure the safety and security of the operation

Projects a favorable image of the companies to promote its aims and objectives and foster and enhance public recognition and acceptance of all of its areas of endeavor.

Keeps the CEO level fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.

Communicates areas of accountability and performance expected of personnel assigned.

Inspire and motivate others to do well.

Competencies

Leadership

Teamwork Orientation

Stress Management/Composure

Ethical Conduct

Good Communication

Customer/Client Focus

Required Education and Experience

Bachelor's Degree or equivalent

2-3 years' experience in customer service

Previous Aviation/Airline experience highly preferred.

Additional Eligibility Qualifications

Pass a background check

Computer literacy in MS Office packages such as Word, Excel and Outlook.

Must be able to read, write and speak English. Bi-Lingual is a plus.

Maintain a relationship with both employees and clients

Must have a good working knowledge of management practices and principles so they can efficiently perform his job.

The job requires someone with critical thinking skills who can quickly observe a situation and make the appropriate response.