General Manager
: Job Details :

** General Manager**

**Job Category****:** Admin/Exec **Requisition Number****:** GENER005988 Showing 1 location **Job Details**

**Description**

**General Manager, Presque Isle Downs**

**Position Objective:**

Ensure Presque Isle Downs and Casino's efforts to maintain and enhance its position as a premiere operation for casino gaming, horseracing, entertainment, and dining is implemented in a cost effective and profitable manner. Directly responsible for the successful operation of all on-site activities.

**Primary Duties and Responsibilities:**

* Provide direction in the operation of gaming, racing, and non-gaming departments to ensure the most efficient and profitable operation while maintaining the highest standards of compliance, quality, and service

* Establish and administer procedures pertaining to the proper coordination of all operating activities with special emphasis on regulatory compliance, safety, employee relations, guest relations, internal controls, and the security of company funds and assets

* Maintain an updated knowledge of Gaming Laws/Regulations applicable to areas of responsibility

* Supervise and direct the day-to-day operations through assigned department leaders; counseling, guiding and instructing them in the proper performance of their duties

* Inspect and review all operations, confer with directors, managers, and supervisors as required to assure efficient utilization of manpower and facilities

* Control expenses in all departments

* Develop and maintain employee culture, professional development, morale, and engagement

* Plan, develop and implement revised procedures to improve the efficiency and profitability of operating areas

* Be aware of competitive operations (internal practices, gaming procedures, promotions) and recommend appropriate action in accordance with a sound marketing plan

* Responsible for employee satisfaction in all assigned departments, working closely with Human Resources and taking corrective action as needed

* Monitor financial performance of all areas against planned performance, taking action to improve performance where necessary

* Establish and maintain effective channels of communications upward, downward, and laterally

* Uphold the highest personal and professional ethical standards and motivate others to do the same

* Ensure that all assigned departments are staffed with competent personnel who have the skills & aptitude to meet our standard of excellence

* Perform related duties as assigned

**Supervisory Responsibilities:** Yes

**Personal Qualifications:**

* Highly developed interpersonal skills

* Ability to respond effectively to sensitive inquiries or complaints

* High level of integrity and professionalism

* Ability to work calmly in difficult, high pressure and high stress situations

* Ability to communicate clearly and persuasively

* Sound business judgment and determination

* Proficient in Microsoft Office Suite

**Education, Training, Certification, Licenses and Experience:**

* Bachelor's degree in Business Administration or related field;

* MBA preferred;

* Casino management experience required

* Pennsylvania Racing Commission License

* Pennsylvania Key Gaming License

**Physical Demands:**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to stand, walk and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or mover up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The noise level in this work environment is usually moderate.

Churchill Downs Incorporated reserves the right to modify, interpret, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains at-will. The aforementioned job requirements are subject to change to reasonably accommodate qualified disabled individuals.

**Qualifications**

**Skills**

**Behaviors**

**Required**

**Thought Provoking****:** Capable of making others think deeply on a subject

**Dedicated****:** Devoted to a task or purpose with loyalty or integrity

**:**

**Motivations**

**Required**

**Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization

**:**

**Education**

**Preferred**

Bachelors or better in Business Administration or related field.

Masters or better in Business Administration.

**Experience**

**Preferred**

Casino Management

**Licenses & Certifications**

**Required**

Racing License

PA Gaming License