General Manager
: Job Details :

The Restaurant General Manager delivers exceptional results through others. They provide an engagingenvironment for restaurant teams and guests; while focusing on delivering operational excellence. ChickenSalad Chick Managers invest their time in developing future leaders, creating memorable experiences,reinforcing the Chicken Salad Chick Culture; managing administration; and maintaining the facility. TheRestaurant Manager consistently keeps our brand promises, inspire their teams and deliver great results.**Physical Demands:**+ Exert up to 40 pounds of force occasionally to lift, carry, push, pull or otherwise move objects - Must be able to stand and exert well-paced mobility, including bending and stooping, for the duration of the workday+ Must be able to work and perform all duties at any station in the kitchen or service area**Education and Experience:**+ Three to five years related experience and/or training; or equivalent combination of education and experience**Required Knowledge, Skills, and Abilities:**+ Excellent written and oral communication skills+ Excellent organization skills+ Ability to multitask+ Working knowledge of back office tools+ Ability to quickly learn and master new computer software**Behavior Characteristics:**+ Allocate at least two hours per week to planning+ Focus on systematically and effectively communicating all Kitchen related goals and success factors to Team Members+ Combine critical thinking and practical leadership to create a culture of innovation+ Effectively coach and give direction+ Intentionally and methodically grow and nurture relationships with the staff+ Be able to connect with a multicultural team+ Align hiring, training, daily practices and evaluation practices with the Vision of the organization and the Thematic Goal for the year+ Enthusiastically and passionately lead the Kitchen team**Responsibilities:**+ Serve as a Brand Ambassador for Chicken Salad Chick.+ Understand & adhere to all policies, procedures, standards, specifications, guidelines, and training programs.+ Understand and comply with all federal, state, county, and municipal regulations about health, safety, and labor requirements for the restaurant, employees, and guests.+ Ensure that all guests feel welcome and are given responsive, friendly, and courteous service. - Ensure that all products are consistently prepared and served according to CSC standards.+ Achieve identified objectives for sales, service, quality, the appearance of facility and sanitation, and cleanliness through training of employees and creating a positive, productive working environment.+ Develop, plan and implement restaurant marketing, advertising, and promotional activities and campaigns, following the Brand Standards.+ Create, communicate, implement and follow up on operations and financial action plans.+ Control cash and other receipts by adhering to cash handling and reconciliation procedures.+ Make employment and termination decisions consistent with Restaurant Management guidelines.+ Oversee and ensure that employee performance appraisals are completed on a timely basis.+ Create and maintain schedules for team.+ Effectively maximize labor performance by scheduling to business trends while delivering a superb experience to every guest.+ Operationally fill in as needed to ensure guest service standards and efficient operations.+ Coach and motivate the Assistant Manager(s) and the team.+ Continually strive to develop staff in all areas of managerial and professional development.+ Prepare all required paperwork, forms, and reports in an organized and timely manner.+ Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant's preventative maintenance programs.+ Ensure that all products are received in the correct unit count and condition and deliveries are performed following the restaurant's receiving policies and procedures.+ Set clear expectations and create a working environment and serve as a role model to create memorable guest experiences.+ Take actions to solve and celebrate guest feedback.+ Control food and equipment inventories conduct daily and weekly inventory counts, and keep inventory records.+ Identify problems, conduct high-level troubleshooting, and seek repair/maintenance support for restaurant equipment to ensure equipment is operational.+ Monitor and maintain compliance with health, safety, cleanliness, security, and fire policies, standards, and regulations.+ Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair, and consistent corrective action for violations of company policies, rules, and procedures. - Always adhere to Brand Standards for uniform appearance and personal grooming.**Company Introduction**Chicken Salad Chick provides a delicious menu with a variety of 12 Chicken Salads, homemade sides, delicious soups, and great sandwiches. This location is one of the originals to the franchise and we are looking for a hospitality professional to help us maintain a team of excellence and superb service.