General Manager
: Job Details :

At The Melt, we do things differently. We believe in challenging the stereotypes and roadblocks associated with some QSR, Fast Casual, and Food Service careers. We believe that a career in the Food Service industry is a fast-paced and exhilarating experience that not everyone is cut out for.

At The Melt, our number one priority is simple; deliver experiences so great our guests and crew members say I Love It Here. We provide the opportunity to pursue your success by offering comprehensive training that teaches you how to deliver I Love It Here experiences to our guests and crew members.

We are seeking experienced food service professionals to support our current and future growth needs as General Manager.

Reports to: Regional/District Manager

Position Summary: As a General Manager, you plan and direct all restaurant operations. You maintain high standards of food quality, guest service and satisfaction, operational efficiency, and staffing in a clean and safe restaurant. You ensure the efficient and profitable business performance of the restaurant and the optimal utilization of staff and resources.

Your responsibilities include, but are not limited to the following:

Talent Excellence

• Build and Manage Talent
  • Recruits and hires talent who are brand right, a fit to our culture and the position
  • Retains top-talent
  • Effectively on-boards newly hired talent and ensures thorough training by utilizing current training tools and process
  • Measures and rewards performance and plans for succession
• Coach and Develop
  • Provides continuous feedback and coaching to managers and crewmembers
  • Oversees and manages the disciplinary action process for underperforming crew
• Engage and Inspire
  • Creates a culture of collaboration, teamwork, and empowerment
  • Leads with integrity and delivers on commitments

Results Excellence

• Manages Execution
  • Schedules and allocates labor across the restaurant/stations
  • Oversees inventory, ordering, and cash management
  • Ensures compliance with all applicable state and federal laws
• Focus on Guests
  • Consistently searches for ways to improve guest service
  • Empowers the crew to say YES to the guest

Thinking Excellence

• Employs Financial Acumen
  • Understands the meanings of Key Performance Indicators (KPIs)
  • Knows the trade area and understands competitors' strengths and weaknesses
• Make Sound Decisions
  • Defines the issue(s), identifies root causes and ties decisions to strategy

Qualifications

• Must have at least 3-5 years of Restaurant Management experience with two years as a General Manager
• Must have strong interpersonal skills and leadership skills
• Must have strong Communication skills
• Must have strong business acumen
• Must have experience and knowledge of both front of the house and back of the house operations
• Must be able to lift 25-50 lbs.

All your information will be kept confidential according to EEO guidelines.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.