DescriptionJob Description: The General Manager is responsible for providing an outstanding customer experience while working closely and collaboratively with other dispensary staff members. This individual must meet revenue goals, lead the retail team, develop the dispensary staff and ensure compliance with inventory, operations, and system protocols.The General Manager is responsible for working closely with the Inventory Control Agent to ensure all stored Cannabis is accounted for and the dispensary has adequate amounts of Cannabis for daily operations. The General Manager is responsible for compliance to AZDHS regulations and statutes. This individual serves as the primary supervisor for all staff while assisting in human resources responsibilities, scheduling, direction and oversight of all dispensary operations, implementing policies and procedures, inventory reconciliation and money handling processes. The General Manager must have a genuine passion for business, the Cannabis industry, and the wellbeing of the dispensaries customers and staff. The General Manager will work with the Retail Managers to ensure that customer's needs, and expectations are met through optimal product selection and topnotch customer service. Ideal candidates should be a strong people developer, possess excellent communication and problem- solving abilities, be action oriented and committed to the highest level of service. Core Responsibilities: Duties of this job include, but are not limited to:
- Manage and motivate a high level of service and productivity amongst store management/ dispensary retail team; manage daily operations, schedule opening and closing, and guide all process and procedures during hours of operation.
- Manage the schedule to adequately staff the dispensary to meet all daily operational needs.
- Implement and maintain all staff KPI's to achieve goals.
- Train all employees on policies, processes, procedures, roles and responsibilities.
- Maintain a clean and organized retail environment, with focus on customer retention, product selection and retail flow and ambiance.
- Answer questions and assist with escalated customers if needed.
- Responsible for efficient flow and operation of the front and back of house.
- Expert level proficiency in all aspects of retail dispensary duties, inclusive of inventory processes, audits, compliance, and employee management.
- Communicate and recognize employees to promote positive team culture.
- Provide management and administrative support to the Director of Retail Operations.
- Manage all administrative duties relating the POS system which can include:
o Input purchase orders, run product reports, implement discount policy, monitor PAR levels, assist with Marketing strategy ROI analysis and identifying/reviewing trends.
- Manage product selection for the retail floor and assist through Inventory Managers to maintain proper stock levels and SKU selection.
- Manage the opening and closing of the store and following all SOPs in the dispensary environment across departments.
- Balance cash registers, manage all cash accounts inclusive of daily deposits and petty cash, and responsible for all cash reporting.
- Participate in ongoing education and professional development opportunities.
- Work collectively and respectfully with all team members and management.
- Additional duties as assigned by Director(s).
Commitment & Dependability:
- Willingness to be an integral member of a successful team. Dedication to provide the highest levels of service •Excellent attendance and reliability.
- Adherence to company policies and procedures.
- Expectation to work weekends and holidays as required.
- Properly handle confidential customer information and other non-public company proprietary information.
Qualifications and Education:
- Must be at least 21 years of age.
- Must be able to pass a background check in order to obtain, and maintain, a Facility Agent card in accordance with Arizona State Department of Health Services requirements.
- Associate's or Bachelor's degree is preferred, or equivalent combination of education and experience.
- Minimum of 5+ years retail and business operations experience.
- Technologically advanced individual with working knowledge of cannabis POS systems.
- Outstanding leadership, organizational, interpersonal, time management and communication skills.
- Strong attention to detail.
Physical Requirements:
- Requires prolonged sitting, standing, walking, bending, lifting, and use of hands.
- Frequently requires physical exertion to manually move, lift, carry. pull, or push heavy objects or materials.
- Frequently stooping, bending, and reaching.
- Must work indoors and outdoors year-round.
- Must work in noisy and crowded environments.
- Lift 25-50 pounds from the floor to a waist-high table when necessary.
- Crouch & bend often.
- Stand for short/ high periods of time.
- Sit for short/ medium periods of time.
- Walk for short/high periods of time.
- Occasionally sit on the floor or at floor level.
- Handle the responsibilities and routine stress often associated with this position.
Certifications or Requirements:
- New Hire Orientation & Security Training- New Hire.
- Additional annual or ongoing training as assigned by management.
- Maintain active Arizona Facility Agent Card- Biannual or as dictated by Arizona Department of Health Services.
Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.