Job Summary: Here at The C. Harper Auto Group, we are looking for an Experienced and Passionate General Manager in the Automotive Industry to join our growing team of over 400 employees! The right candidate will have a track record of hitting goals and will be enthusiastic about training and leading others. As a local industry leader in the Automotive industry, The C. Harper Auto Group prides itself on having the best employees and management throughout our over 40 years of serving the Greater Pittsburgh and Tri-State Areas. This position will have day-to-day tasks that include overseeing a team of Automotive Sales Consultants and ensuring all our customers' needs are met, questions answered, and concerns resolved throughout their entire purchasing process. Responsibilities:
- Team Leadership and Development:
- Recruit, hire, train, and mentor automotive salespeople.
- Develop and implement training programs to enhance the skills and performance of the sales team.
- Conduct regular performance reviews and provide constructive feedback.
- Foster a positive and inclusive work environment that promotes teamwork and high morale.
- Sales Strategy and Execution:
- Develop and execute sales strategies to meet and exceed sales goals.
- Monitor and analyze sales performance metrics to identify areas for improvement.
- Set daily, weekly, and monthly sales targets and track progress towards these goals.
- Work closely with the marketing team to develop and implement promotional campaigns.
- Customer Relationship Management:
- Ensure a high level of customer satisfaction by providing excellent service and addressing customer concerns promptly.
- Assist customers in selecting vehicles by asking questions and understanding their needs and preferences.
- Present and demonstrate new and used vehicles to potential customers, highlighting key features and benefits.
- Follow up with customers post-purchase to ensure satisfaction and encourage repeat business.
- Operational Management:
- Oversee the daily operations of the sales department, ensuring efficiency and effectiveness.
- Manage inventory levels, coordinating with the purchasing department to ensure an optimal selection of vehicles.
- Ensure compliance with all company policies and procedures, as well as applicable laws and regulations.
- Maintain a clean, organized, and professional showroom environment.
- Financial Management:
- Develop and manage the sales department budget, ensuring cost-effective operations.
- Monitor sales and profit margins, implementing strategies to maximize profitability.
- Prepare and present regular sales reports to senior management.
Qualifications:
- Experience and Education:
- A minimum of 5-7 years of experience in automotive sales management, with a proven track record of success.
- Bachelor's degree in Business Administration, Marketing, or a related field preferred.
- Leadership and Management Skills:
- Strong leadership skills with the ability to inspire and motivate a team.
- Experience in training, mentoring, and developing sales personnel.
- Ability to set clear goals and expectations and hold team members accountable.
- Sales and Customer Service Expertise:
- In-depth knowledge of automotive sales processes and techniques.
- Excellent customer service skills with a commitment to providing a superior customer experience.
- Ability to effectively handle customer inquiries, concerns, and complaints.
- Communication and Interpersonal Skills:
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to build and maintain relationships with customers, team members, and other stakeholders.
- Ability to work collaboratively with other departments to achieve common goals.
- Analytical and Problem-Solving Skills:
- Strong analytical skills with the ability to interpret sales data and trends.
- Ability to identify problems, develop solutions, and implement effective strategies.
- Attention to detail and a commitment to accuracy.
- Technical Skills:
- Proficiency with automotive sales and CRM software.
- Strong computer skills, including proficiency with Microsoft Office Suite.
- Personal Attributes:
- High energy and enthusiasm with a passion for the automotive industry.
- Goal-oriented with a drive to achieve and exceed sales targets.
- Integrity and professionalism in all interactions.
- Licensing and Certification:
- Clean driving record and a valid driver's license.
Why C. Harper Automotive Group?
- Be part of an innovative and supportive work culture that values creativity and dynamism.
- Competitive salary, full training, and incentives aligned with customer satisfaction.
- Opportunities to shape the future of our sales force and make a lasting impact.
- Benefits that cater to your well-being and professional growth.
C. Harper's Excellent Benefits Include:
- Competitive salaried pay plans that exceed the automotive industry standard salary pay plans for General Managers and Sales Managers.
- Full Medical, Dental, and Vision Insurances Available. (5 Total Medical Insurance Plan Options with one being an At No Cost to Employee Option.)
- 401k Plan with Annual Company Contribution.
- Pro-Rated Paid Time Off on your 91st Day of Employment.
- Short Term Disability with No Premium to Employee. (Buy Up Options Available through Aflac & American Fidelity)
- Life Insurance Coverage with No Premium to the Employee. (Buy Up Options Available in House & through Aflac & American Fidelity)
- Opportunities for Growth and Promotions Inside the Ever-Expanding Family-Owned Business that has been Locally Trusted for 40 Years!
About Us: At The C. Harper Automotive Group, we're more than just a car dealership. We're a beacon in the Pittsburgh automotive landscape, boasting 11 brands across 7 locations. For decades, we've been challenging conventions and setting new benchmarks in the automotive world. Our ethos is simple: stand out, never blend in. We aim to exceed, not just meet, customer expectations, and in doing so, we're transforming the car buying experience into something truly extraordinary. And here, it's all about family. Those who have witnessed the past 40 years of growth know that C. Harper's core values of honesty, integrity, loyalty, and charity have helped the business succeed. But, as customers, employees, and friends will tell you, it's the focus on family that sets C. Harper Auto Group in a class by itself! Equal Opportunity Employer: We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.