General Manager
: Job Details :

The position is responsible for all aspects of operations of the hotel, from day-to-day staff management to guest and client relations. The General Manager provides leadership and strategic planning to all departments in support of service expectations, maximizing operations, and overall guest satisfaction to maximize full profitability.

RVP, Operations

All property departments including, but not limited to, Housekeeping, Sales, Engineering, Catering, Purchasing, Front Office, and Food & Beverage.

Chief Executive Officer, VP, Finance, Corporate Accounting team, Corporate Human Resources team, property owners and other stakeholders, and Vendors and Clients.

• Plans, organizes, directs and coordinates the operations of all Rooms Division, Sales, Engineering, Catering and Conference Management, Third Party Vendors and Food and Beverage departments.
• Works closely and cooperatively with RVP, Operations, Corporate Controller, Director of Sales and Marketing, Corporate Director of Human Resources to develop annual hotel goals and action plans.
• Works with the hotel department managers and their department heads to establish goals and objectives that coordinate with the overall hotel wide goals and objectives.
• Coordinates the operations and activities of the above departments to ensure synergy within the hotel to reach financial performance and guest satisfaction objectives.
• Evaluates changes in guest needs, the hotel's guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction, and to maintain market dominance and exceptional financial returns.
• Assists the VP, Finance in the development of annual hotel operating budget.
• Monitors and maintains hotel financial performance within approved budgetary guidelines.
• Responsible for the profit performance of stated hotel departments.
• Responsible for overall hotel guest satisfaction, setting goals to achieve specific objectives.
• Responsible for management of third party vendors.
• Responsible for overall resolution of guest problems or complaints.
• Works closely with senior corporate leaders to develop annual capital expenditure plans.
• Work closely with direct reports and the VP, Finance to achieve all support services and related goals.
• Actively participate and promote staff involvement in the community.
• Demonstrate and promote teamwork among all management and staff.
• Promote and ensure a clean and safe work environment.
• Coordinate all hotel security efforts to ensure the safety of all hotel guests and team members.
• Coordinate all hotel emergency evacuation activities, directing the activities of the hotel Emergency Response Team.

Educational and Experience Requirements:

• Minimum five years' experience as Director of Operations/Hotel Manager of a large four-star or four-diamond multi outlet convention property.
• Has managed/overseen both Food & Beverage & Rooms Division.
• Bachelor degree in Hospitality Management or related field preferred.
• Proven track record in the hotel industry demonstrating achievement of outstanding profit and guest service related goals.

Qualifications/Skills and Abilities Requirements:

• Excellent planning, organization, and guest services skills.
• Outstanding leadership and communication abilities.
• Able to work a flexible schedule, including weekends and holidays.
• Basic sales/marketing acumen.

Work Environment:

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Tasks do not expose employee to physically unpleasant or hazardous conditions.

Physical Requirements:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Work is generally sedentary. Will require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.