General Manager
Requisition ID: 2024-57307
Category: Hotel Management
Job Location: US-TX-Arlington
Property: Residence Inn Arlington
Compensation Type: Yearly
Company Overview: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry.
Location: Residence Inn Arlington, 1050 Brookhollow Plz Dr, Arlington, TX 76006
Overview
The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.
Responsibilities
- Tour the operating departments daily, making adjustments as needed via department heads.
- Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards.
- Meet all financial review dates and corporate directed programs in a timely fashion.
- Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors.
- Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
- Develop managers for future advancement through competency training and corporate sponsored training programs.
- In conjunction with the Director of Sales, conduct a daily HHBR meeting focusing on the number of prospecting and existing account calls.
- Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions.
- Participate in required M.O.D. coverage as scheduled.
- Maintain direct contact with and monitor the development of management trainees.
- Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.
- Oversee and assist in the Highgate Hotel budget process as required.
- Ensure that training in service standards is taking place in each department.
- Assist in creating a positive team-oriented environment focusing on the guest.
- Inspect rooms regularly with both the Housekeeping Manager and Property Engineer.
- Ensure complete processing of invoices daily by using the A/P process.
- Ensure that all appropriate information for financial documents is received by the Corporate Office monthly.
- Ensure cleanliness and maintenance of the physical property through inspections and preventive maintenance programs.
- Ensure employees are attentive, friendly, courteous, and efficient in their interactions with guests.
- Forecast monthly the hotel's financial position.
- Prepare and conduct all management interviews and follow hiring procedures.
- Interview all prospective final candidates for any vacant management position.
- Perform all Executive Committee members performance appraisals.
- Motivate, coach, counsel and discipline all management personnel.
- Perform any other duties as requested by the Vice President or Regional Director of Operations.
- Ensure fair and equitable treatment of all employees.
- Meet clients on the property to assist in the sales effort.
- Be in the public areas during peak times, greeting guests and offering assistance.
- Ensure procedures for handling of the hotel safe are followed.
- Ensure monthly credit meetings are conducted.
- Complete required corporate training modules.
- Ensure all scheduled meetings take place on the property.
Qualifications
- At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate verbally and in writing.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Participate in M.O.D. coverage as required.
- Maintain regular attendance in compliance with Highgate Hotel Standards.
- Maintain high standards of personal appearance and grooming.
- Comply with Highgate Hotel Standards and regulations.
- Must be effective in handling problems.
- Must be able to understand and evaluate complex information.
- Must be able to maintain confidentiality of information.
- Perform other duties as requested by management.
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