The General Manager contributes to Smoothie King's success by leading his/her team to create and maintain an exceptional Guest experience while upholding brand standards as well as modeling and acting in accordance to Smoothie King core values. The General Manager is involved in all areas of store operations which include:
- Leading and developing their team
- Ensuring an exceptional Guest experience
- Providing a high-quality product
- Maximizing sales performance
- Driving profitability while maintaining a fun and welcoming atmosphere
Duties and Responsibilities
Building Effective Teams
- Challenges the team to achieve results
- Manages actively by utilizing performance management tools to support organizational objectives, provide feedback, set goals, and utilize the learning management system
- Recognizes and reinforces individual and team accomplishments using existing tools and programs as well as finding new, creative, and effective methods of recognition
- Utilizes and demonstrates effective management practices to create and maintain a successful store team resulting in an environment where the team feels valued and respected
Composure
- Handles differences between Guests and Team Members without escalating the situation
- Communicates unexpected situations to Team Members calmly and without showing resistance and/or frustration
- Is considered a confidant and/or resource in a tough situation
Drive For Results
- Ensures team adheres to legal and operational compliance requirements
- Adheres to all company food safety procedures while ensuring all Team Members are in compliance as well
Guest Focus
- Encourages a “Guest comes first attitude”
- Trains and holds team accountable for delivering an exceptional Guest Experience
- Solicits Guest feedback to understand Guest satisfaction
Hiring & Staffing
- Delegates and communicates appropriate responsibilities and practices to the team to ensure smooth flow of operations
- Manages store's staffing levels
- Integrity and Trust
- Manages the team with integrity, honesty, and knowledge that promotes the culture, values, and mission of Smoothie King
- Fulfills cash handling, financial, and inventory reporting responsibilities with honesty
Time Management
- Sets priorities for Team and themselves each day
- Relies on their team by delegating Daily Checklist tasks to Team Members on shift
- Plans ahead for managerial activities/tasks that fall outside of a normal day's task(s)
- Shows up on time for work
- Completes required checklists and paperwork with no outstanding items by due dates
Experience Requirements
- Guest Service experience in a restaurant or retail environment
Essential Job Functions
- Ability to communicate clearly and concisely both orally and in writing
- Ability to manage store operations independently
- Ability to manage effectively in a fast-paced environment
- Ability to manage resources to ensure established service levels are maintained at all times
- Exceptional Interpersonal Skills
- Knowledge of guest service techniques
- Knowledge of supervisory practices and procedures
- Organization and planning skills
- Strong problem-solving skills
- Team building skills
- Strong leadership skills with the ability to coach and mentor others
- Ability to plan and organize workload
- Ability to handle confidential and sensitive information
- Available to work flexible schedule including nights and weekends
- Ability to tolerate exposure to a wide variety of fresh, dried, and/or frozen products, and powdered substances without posing a direct threat to personal health and safety
- Ability to follow procedures and willingness to comply with dress code requirements
- Ability to keep the store clean and follow food safety regulations
- Ability to operate a blender and POS cashier system
- Ability to move boxes weighing up to 55 lbs throughout the store
- Ability to position self to bend, reach, and scoop through assigned shifts
- Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to -10° F
Smoothie King has grown to include over 1,100 units operating in 33 states, the Caymans, Trinidad, and the Republic of Korea. What makes Smoothie King so successful? A genuine commitment to helping people live healthier lives through nutrition. It's been more than 40 years since Steve invented the nutritious and delicious drink now known as a smoothie. In that time, Smoothie King has expanded its menu to include a wide selection of healthy snacks and high-quality nutritional products.
Pay: Up to $60,000 / year
Benefits:
- Flexible schedule
- Employee discount
- Paid training
Job Type: Full-time
Schedule:
- Monday to Friday
- Weekend availability
- 8 hour shift
- 10 hour shift
- On call
- Overtime
Education: High school degree
Work location: On-site
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