General Manager
: Job Details :

401k plus match, Travel Benefits, Monthly Bonus, and Employee Assistance Program!

Great benefits including:

• Employer Matching 401K Retirement Plan
• Medical Insurance
• Dental Insurance
• Vision Insurance
• FREE life insurance
• Vacation Pay
• Holiday Pay

Aperture Hotels is an established hotel management company with a management portfolio of well-known brands including Hilton Garden Inn, Homewood Suites, Hotel Indigo, Courtyard by Marriott, Hampton Inn and Suites, Fairfield Inn and Suites, Holiday Inn Express, Home2, as well as an Independent.

We are seeking an individual who embodies the core values that are integral to our success:

• Be Transparent and Accountable
• Be Actively Curious
• Embrace Growth
• Create Value for Stakeholders
• Commit and Care

• Operations: Coordinate and actively manage housekeeping, maintenance, breakfast service, and guest reception departments to ensure a consistent, high quality guest experience. Monitor guest satisfaction scores on a daily basis. Respond to guest complaints and to resolve issues and come to satisfactory resolutions.
• Supervise weekly, monthly, and quarterly deep cleaning and preventative maintenance initiatives. Exceed brand and ownership standards of performance and excellence. Ensure that all daily, weekly, and monthly reporting is complete and up to ownership standards. Carefully monitor employee labor hours and ensure they do not exceed budget. Ensure that all department heads are completing daily/weekly/monthly responsibilities and checklists. Inspect rooms with housekeepers on a weekly basis. Submit PO's to home office on a timely basis. Be on call 24 hours a day to assist with any issues with the hotel.
• Revenue Maximization: Continually monitor local market and comp set and strategically calibrate rates to ensure we outperform the local comp set. Engage local community through CVB, Chamber, and others to stay connected to events in the area.
• Sales and Marketing: Implement and maintain an effective sales and marketing plan. Manage sales director to ensure group bookings, LNRs, and SMERF business. Engage with guests at breakfast and throughout the day to gain valuable feedback on guest experience.
• Employee Staffing and Development: Hire, train, and develop new employees. Delegate appropriate duties to maximize employee labor hours and minimize employee turnover.
• Budgets and Forecasting: Must be able to maintain all hotel departments and operations within budget and utilize conservative economics in ordering all supplies for hotel operations to ensure best ROI. Actively work with ownership to create budgets and forecasts.

• Minimum 2+ years of documented, franchised select service hotel management.
• Ability to leverage provided technology to effectively manage the property.
• Must possess an ability to take direction, manage employees, accomplish tasks independently, and pay attention to detail, to ownership's high standards, with little supervision.
• Ability to supervise, delegate, and manage several tasks at once.
• Ability to remain calm and in control in emergency or difficult situations.
• Ability to work a flexible schedule, including weekends.