General Manager
: Job Details :

Overview: Collective Retreats

Life, above all, is meant to be a powerful experience lived to the utmost, enjoyed and shared with others. We believe that we have the opportunity to create something unique and better that connects us to each other and our surroundings. Come be part of our Collective Good!

Collective Retreats is a new, meaningful way to travel. As the only international hospitality company that is a certified B Corp, Collective Retreats is committed to reshaping the luxury travel experience. We have a passion for the craft of hospitality and a shared appreciation for exploration, adventure, innovation, and the outdoors.

Overview Role:

Concordia Eco Resort, a renowned ecological reserve nestled on the serene southeast coast of St. John, US Virgin Islands, seeks a passionate General Manager. As the General Manager, you will oversee all day-to-day operations, ensuring a seamless guest experience, fostering a positive work environment, and achieving financial objectives. With a focus on creating unforgettable experiences, you will lead the resort through a soft renovation process over the first couple months of operation.

The ideal candidate is a dynamic leader with a unique blend of expertise in luxury hospitality and island operations. They possess a proven track record managing all facets of a boutique hotel – from front desk to finance – along with hands-on experience in general maintenance and operations. Experience with hotel openings or renovations, along with a passion for sustainability, is a plus.

If you're highly organized, approachable, and self-motivated, with a passion for people, travel, and the allure of island life, join us as we redefine guest experiences in a new frontier of hospitality.

Responsibilities:

• Full ownership of hotel P&L including oversight of both achieving top line revenue targets and management of bottom line costs in order to achieve property GOP and EBITDA targets.
• Lead the day-to-day management of retreat operations, including oversight over front office, maintenance, housekeeping, food & beverage, and our activity partners.
• Oversee the entire on-site guest experience program and deliver exceptional levels of guest satisfaction, aligned with Collective Retreats objectives and standards, on a consistent basis.
• Ensure the safe and efficient operation of all ranch facilities, equipment, and livestock.
• Plan and execute regular maintenance and repairs, preventing breakdowns and minimizing downtime.
• Implement sustainable practices to reduce the ranch's environmental impact and conserve resources.
• Drive on-site room and food & beverage revenue to meet and exceed budgeted goals.
• Collaborate with Sales & Events team to maximize profit and overall satisfaction from our event partners and guests.
• Thoughtfully and effectively create and enhance partner relations, including the company's key relationships.
• Create new brand and property partnerships to help drive additional revenue and guest satisfaction.
• Work directly with Central Services team to provide a seamless guest experience.
• Develop and collaborate on training and engagement initiatives with People & Culture team.
• Create a service culture that holds team members and managers accountable.
• Work closely with Marketing, PR, and Revenue Management team to create unique promotions that drive social & digital engagement.
• Manage selected third-party vendors, contractors, and suppliers.

Desired Skills and Experience:

• Hard worker with a positive, can-do attitude. Flexible and willing to fill in various positions when needed, work long and sometimes erratic hours.
• Willing to do “the heavy lifting” and handiwork as needed (minor repair and maintenance).
• Past experience in a new business or startup is highly desired. Strong interest in building a company (including new processes and systems) from the ground up. Comfortable managing through ambiguity and working with limited information.
• Must have a passion for what we are building and the guest experience. This position is critical in delivering against our customer promise.
• Past experience with a hotel opening or renovation overseeing construction and design.
• 7+ years previous experience in the hotel industry with management positions and oversight over departments and teams. Background in ranch operations a plus.
• Proven track record of delivering exceptional guest experiences and high satisfaction levels.
• Demonstrated ability to grow, manage, and develop teams and retain talent.
• Highly organized, detail-oriented, and self-motivated with a proven ability to multi-task across multiple complex projects.
• Approachable, presentable, and professional.
• Exceptional interpersonal and communication skills, both written and verbal.
• Strong team player who is willing to go the extra mile to build the perfect locations for our guests in an adventurous outdoor setting.

Requirements for Employment:

• Fluent in English.
• Authorized to work in the U.S.
• Bachelor's degree from a top tier university or equivalent experience.
• Prior experience in leadership and hotel management and/or camp/recreational management.

Compensation & Perks:

• Competitive Compensation.
• Collective Retreats Company Equity (stock options).
• Accrued PTO, sick time, and monthly wellness stipend.
• Healthcare, including medical, dental, and vision.
• On-Site Housing.
• 401(k) retirement plan.
• Friends and Family rate at all Collective Retreat locations.