Our goal at Pickleland is to build the best facility ever created . As our General Manager, you will be a critical contributor to help us build the foundation of Pickleland #1 so that we can grow this brand into many locations around the globe.
You will be responsible for creating a great customer experience, be revenue oriented, and lead the team towards our desired outcomes. This role requires strong leadership skills, strategic thinking, and a passion for the sport of pickleball!
Key Responsibilities:
- Revenue-oriented
- Develop new and grow existing revenue streams (leagues, tournaments, corporate events, etc).
- Meet quarterly and annual targets for membership growth and staff retention.
- Leadership
- Hire, interview and train the team (front desk, team leads, coaches, etc.)
- Foster a positive and growth-oriented team environment. Provide employees with supportive and constructive feedback whenever necessary
- Operational / Facilities Management
- Create Operating Manual with SOPs (Standard Operating Procedures) for all tasks to be performed at Pickleland.
- Implement, monitor and ensure adherence to company safety protocols, cleanliness standards, and facility maintenance.
- Manage inventory, supplies, and equipment, ensuring adequate stock levels and timely replenishment.
- Evaluate vendors as needed.
- Pickleball activities
- Oversee court scheduling, tournament planning, and event coordination.
- Oversee staffing and logistics of tournaments and events.
- Develop open play scheduling and create facility rules with the help of our Director of Pickleball
- Build marketing strategies to attract new members, corporate events and tournaments.
- Promote the facility and create win-win opportunities with other brands, ambassadors and organizers.
- Bring net-new revenue opportunities such as sponsorships, tournaments, etc.
- Customer Service
- Ensure we have an NPS (Net Promoter Score) of 80+
- Maintain positive relationships with members, addressing concerns and feedback promptly and professionally.
- Analyze financial reports, budgets, and key performance indicators to identify areas for improvement and cost optimization.
- Collaborate with the ownership/board of directors on strategic planning and decision-making.
- Legal
- Ensure compliance with all applicable laws, regulations, and industry standards.
- Develop and implement operational strategies, policies, and procedures to ensure smooth and efficient facility operations.
Qualifications:
- Strong business acumen, with the ability to make decisions and implement overall business goals.
- Bachelor's degree in business administration, Sports Management, or a related field (preferred).
- Minimum of 3 years of management experience in a recreational or sports facility setting.
- Proven leadership and team management skills.
- Strong financial management skills.
- Excellent verbal and written communication and interpersonal abilities.
- Customer service-oriented.
- Knowledge of pickleball rules, regulations, and industry trends, with a passion to continue togrow as a leader and a player.
- Connections with local businesses, pickleballers and potential partners
- Proficient in Google Suite, Slack, and facility management software.
- [Bonus] 1-2+ years of playing pickleball.
- Successful completion of a background check may be required
Physical Requirements:
- Ability to sit or stand for extended periods.
- Capable of lifting up to 25 pounds occasionally.
- Bending, Stooping, Lifting, Pulling occasionally.
- Capacity to work for extended periods in noisy environment.
Compensation
- Competitive compensation plans with an opportunity for profit-sharing
- Free Pickleland Membership
- Inclusion as part of our founding team on company materials.
If this role sounds like a great fit to you, please apply here .
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