The General Manager manages hotel to ensure efficient and profitable operation by performing the following duties personally or through subordinate supervisors:
ESSENTIAL FUNCTIONS:
- Ensures compliance with company/franchise standards for personnel administration and performance, service to patrons, and room rates
- Delegates authority and assigns responsibility to all employees; supervises work activities of all employees
- Ensures staff received proper training for each position, including safety training and standard operating procedures
- Allocates funds, authorizes expenditures and assists Area Director in budget planning
- Monitors cost controls on a regular basis
- When required, performs duties of a Sales and Marketing manager including making marketing calls; attending community business functions; working with travel agents and direct bill accounts; and coordinating sales promotions
- Holds weekly meetings with Sales Manager for accountability and to make sure hotel sales efforts and programs are effective
- Inspects guests' rooms, public access areas, and outside grounds for cleanliness and appearance
- Answers patrons' complaints and resolves problems to maintain Guest Satisfaction
- Handles and resolves employee issues
- Conducts annual wage scale surveys and ensures employee wages follow wage and salary guidelines
- Adheres to all franchise and company procedures and regulations as well as standard operating procedures
- Ensures bank deposits are made daily, including weekends and holidays
- Ensures employee paperwork, work schedules and payroll are completed and submitted in a timely manner
- Audits daily reports and processes monthly paperwork
- Orders supplies and equipment as needed and in accordance to company procedures
- Ensures that all supplies ordered are correct and any discrepancies are handled and corrected in a timely manner Also, keep Sunridge updated on supplies received and any discrepancies for proper billing/payments to vendors
- Available 24/7 with reliable transportation
- All other duties as assigned
COMPETENCY:To perform the job successfully, an individual should demonstrate the following competencies:
- Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.
- Interpersonal - Maintains confidentiality.
- Oral Communication - Responds well to questions; Demonstrates group presentation skills;
- Team Work - Contributes to building a positive team spirit.
- Written Communication - Writes clearly and informatively; Able to read and interpret written information.
- Delegation - Delegates work assignments; Provides recognition for results.
- Managing People - Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth;
- Solicits and applies customer feedback (internal and external); Improves processes, products and services; Continually works to improve supervisory skills.
- Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Strives to increase productivity.
- Business Acumen - Understands business implications of decisions; Demonstrates knowledge of market and competition
- Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
- Organizational Support - Follows policies and procedures.
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.
- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent;
- Arrives at meetings and appointments on time.
- Dependability - Commits to long hours of work when necessary to reach goals.
- Initiative - Asks for and offers help when needed.
- Innovation - Generates suggestions for improving work; Develops innovative approaches and ideas.
- Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Includes appropriate people in decision-making process.
- Planning/Organizing - Prioritizes and plans work activities.
- Professionalism - Treats others with respect and consideration regardless of their status or position.
- Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
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