General Managers are responsible for the overall operation of their unit. They support and implement business objectives through a strong sales-based focus and constant development of their team. Specifically, General Managers provide the strategy and delegate duties to ensure all business objectives and sales goals are met. This is an exempt position.Essential Job Functions:
Develop overall strategy for the unit to meet business objectives, promote employees, and achieve sales goals in all applicable sales avenues.Maintain the highest standard of customer service in the unit.Communicate and follow up on unit objectives with all staff through to completion.Maintain a sales-based focus, proactively seeking out sales opportunities to establish and maintain business relationships through phone calls, physical interactions, and driving when necessary.Ensure the highest quality standards to maintain a safe working environment, including adhering to HAACP and Board of Health protocols in everyday duties for all employees.Develop assistant management to effectively manage sales, costs, quality, and personnel basics.Recruit and retain appropriately skilled staff for the restaurant and/or catering and banquet events.Positively impact the unit through demonstrated creativity in developing and implementing strategic initiatives.Schedule staff appropriately for forecasted sales.Audit internal processes and adjust as needed to meet assigned operational goals.Manage employee relations issues to ensure a harmonious work environment.Support the Director of Operations in effectively communicating issues, concerns, and special needs/projects related to the day-to-day business of the unit.Fill in as necessary to expedite service, assist in delivering products, and serving food to customers.Make deposits at the bank.General Managers will regularly stand, walk, talk, carry, bend, stoop, turn, and lift in excess of thirty-five (35) pounds. They will also drive, view a computer monitor, and type/write on a regular basis. Team lifting is required for anything over twenty-five (25) pounds and/or for awkward lifts.
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