General Manager
: Job Details :

General Manager Job Description

Department: Operations

Reports To: Regional Manager

FLSA Status: EXEMPT (Salary)

Summary: The overall responsibility of a General Manager (GM) at Black Bear Diner is overseeing and coordinating the planning, organizing, training and leadership necessary to achieve stated objectives in sales, costs and profitability. The GM provides the guests with a great experience, ensuring that the operation provides fast and friendly guest service, and high-quality food is delivered in a timely and accurate manner. The GM, along with the Assistant Manager (AM), is responsible for ensuring staffing levels are adequate by interviewing, hiring, and training new employees (the GM will approve all hires). The GM also ensures front and back of the house operational details are in place and that the shift is fully staffed, calling in Team Members if there is a gap in coverage. The GM builds positive relationships with Team Members and serves as a Mentor Leader in the overall success of the Diner.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to the following:

EDUCATION and/or EXPERIENCE: High School or GED; some college preferred; Previous restaurant experience desirable. No one under the age of 21 is allowed to be a Diner Manager. Must be ServSafe certified.

COMMUNICATION SKILLS: Ability to demonstrate excellent written and oral communication skills; ability to listen to understand other points of view before responding; ability to influence others to gain commitment; ability to present information in a clear and concise manner.

MATHEMATICAL SKILLS: Understanding of P & L analysis, Cash Controls, Labor Analysis, Yields, and calculating food costs (theoretical vs. actual).

COMPUTER SKILLS: Proficient in computer-based programs and systems. Proficient in Excel, Word, as well as the Internet.

LICENSE: Must have a valid driver's license and current car insurance.

WORK CONDITIONS: Ability to work flexible hours, including nights, weekends, and holidays in addition to normal business hours.

PHYSICAL DEMAND REQUIREMENTS: Minimum qualifications needed to perform essential job functions. Must be capable of exerting up to 60 pounds of force occasionally or frequently, and/or up to 60 pounds of force constantly to move objects.

WORK ENVIRONMENT: Machines, devices, tools, etc. used in job performance and the conditions in which the job is accomplished.

EQUIPMENT: Fryers, broilers, flat top grills, walk-in freezer, menu boards, computers, cash registers, warmer lights, filtering machines, oven, steam units, holding cabinets, slicers, storage units, soda fountain hook up station, microwave ovens, insulated oven mitts, toasters, cooking utensils.

ENVIRONMENTAL CONDITIONS: The employee is subject to inside environmental conditions, protection from weather conditions but not necessarily from temperature changes. The employee is subject to both environmental conditions; work activities occur both inside and outside. The employee is subject to extreme cold temperatures below 32 degrees for periods of time. The employee is exposed to hazards which include a variety of physical conditions, such as moving mechanical parts, electrical current, exposure to high heat, and chemicals. The employee is subject to one or more of the following conditions: fumes, odors, dust, mist, gases, or poor ventilation.

Compensation and Benefits:

$70k or more per annum based on experience and qualifications. Monthly Bonus Plan based on performance and achieving company targets. Opportunity to earn up to 15% of the annual salary. Free Managers Meal. Medical 50% contribution by employer in company's medical plan. One-week paid vacation every year.