Reports To: Operations Director/Vice President of Operations
Classification: Exempt
Summary:
The General Manager has overall responsibility for all activity and business operations at their assigned Snap Fitness location(s). Their primary focus is generating revenue through membership sales, problem solving, product sales, promotions and being the champion of quality service to staff and guests. Additionally, the GM will do this while providing a clean, well-serviced facility for all to enjoy. The GM will achieve these results through their ability to positively motivate and develop their staff while providing a safe, fun place to work.
Position Responsibilities:
Sale of Personal Training servicesMember services and retentionEnhance public reputation through community involvementIn-club marketing and programmingOn-site problem solver to both staff and guest concernsChampion of maintaining undisputed levels of superior customer service and staff recognitionRequired Attributes:
A well-developed understanding and use of management skills such as recruitment, selection, training and development, coaching, goal setting, performance management, delegation and organizationStrong motivational, communication, team building and training skillsHigh levels of professionalism, honesty, integrity and work ethicSuperior sense of customer serviceWorking knowledge of basic computer software including MS Word, Excel, and OutlookWillingness to work flexible hoursAbility to conduct introductory certified personal training sessions and assessmentsStrong time management skillsAbility to speak in a professional manner to small or large groups in and out of the clubAbility to promote club programs externally through public relations and reputation management programsComfortable with B2B marketingCan identify and execute on current health, fitness and market trendsOther:
Mandatory job training will be attended. Conference calls and live sales training will occur weekly.
Preferred Qualifications:
Bachelor's degree (prefer in Business Administration or fitness related field).
Competencies:
Self-DirectedTeam building skillsStrong attention to detailStrong interpersonal skillsStrong time management skillsStrong organizational skills#J-18808-Ljbffr