General Manager
Location: Owings Mills, MD
Company: TIPCO Technologies
About TIPCO Technologies:
TIPCO Technologies was founded in Baltimore, Maryland in 1888. Over our 136-year history, TIPCO has constantly evolved by embracing innovative products, premier brands, and new technologies to remain a trusted partner to customers across all industries. Specializing in industrial and hydraulic hose solutions, we are committed to delivering top-quality products and services that meet the diverse needs of our customers.
Position Overview:
We are looking for a dynamic and results-driven General Manager to oversee our operations across the Mid-Atlantic Region. In this role, you will manage 15 locations throughout Maryland, Virginia, New Jersey, Delaware, and Pennsylvania. The ideal candidate will possess a robust background in industrial distribution, a passion for leadership, and a dedication to cultivating a positive work environment. As the General Manager, you will be responsible for driving growth, optimizing operational efficiency, and maintaining our high standards of quality and customer service.
Key Responsibilities:
Leadership and Team Development:- Cultivate a positive, inclusive workplace culture by demonstrating integrity, professionalism, and commitment to company values.
- Lead and motivate teams across fabrication and sales functions to achieve operational and financial goals.
- Lead, mentor, and develop a motivated and high-performing team, ensuring alignment with company objectives and fostering an environment of accountability, growth, and continuous improvement.
Customer Service and Sales Excellence:- Champion exceptional customer service by promptly addressing internal and external inquiries with professionalism and courtesy.
- Leverage your industry knowledge to identify and provide the best product solutions, proactively resolving customer issues to enhance satisfaction and retention.
- Direct and manage the sales team, setting clear objectives and performance expectations.
- Develop strategies to drive profitable growth, increase market share, and achieve revenue targets.
- Use data-driven insights to identify new sales opportunities and optimize pricing, promotions, and customer outreach.
Production and Fabrication Management:- Oversee all aspects of hose production and custom metal fabrication, ensuring quality, safety, and efficiency while meeting customer expectations and deadlines.
- Analyze production workflows, identify opportunities for process improvements, and implement changes to enhance operational efficiency and product quality.
- Recommend and execute enhancements to equipment performance, shop layout, and material flow to increase productivity and reduce costs.
- Manage inventory levels, including ordering, stocking, shipping, and receiving, to maintain a seamless supply chain and support efficient store operations.
Operational Excellence and Compliance:- Ensure a safe, clean, and organized work environment by adhering to OSHA regulations and company safety policies. Manage routine facility maintenance and physical asset management.
- Develop and implement training programs on business operations, customer service, inventory management, and sales. Set clear expectations and promote a culture of continuous learning and innovation.
- Conduct regular performance evaluations, provide constructive feedback, and take appropriate actions to reward outstanding performance or address disciplinary issues.
Financial and Strategic Management:- Understand and manage the Profit and Loss (P&L) statement, driving initiatives to increase profitability while maintaining quality and service standards.
- Collaborate with senior management to develop and execute strategic plans that align with company goals, market trends, and growth opportunities.
Qualifications:
- Bachelor's degree in a relevant field or equivalent experience (1 year of experience can be substituted for each year of education).
- 10-15 years of experience in operations and leadership roles.
- At least 5 years of experience in industrial distribution or a related field.
- Minimum of 5 years of management experience.
- Proven track record of leadership in a production environment.
- Strong understanding of safe practices, inventory management, customer service, and facility operations.
- Excellent communication, organizational, and problem-solving skills.
- Physical ability to lift, push, and pull up to 150 lbs. and perform tasks requiring manual dexterity.
- Ability to travel within required branch locations.
Work Environment:
Exposure to elements such as noise, rubber odor, and the physical demands typical of a fabrication environment.
Why Join Us?
Be part of a team that values employee growth, innovation, and safety.
Engage in professional development opportunities across multiple business areas, from production management to customer service and sales.
Play a key role in driving the company's success and profitability, with opportunities to shape and lead strategic initiatives.
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