Position: General Manager – Society Hill HotelLocation: 301 Chestnut St, Philadelphia, PAReports to: Ownership
Overview:
Society Hill Hotel is seeking an experienced General Manager with a strong background in restaurant management to lead our team through the next phase of growth. The GM will oversee the daily operations of our restaurant, bar, and boutique hotel, ensuring a world-class experience for all guests. The ideal candidate is a hospitality professional with extensive experience managing high-performing restaurants and bars, capable of collaborating with the Executive Chef and Lead Bartender to continuously elevate our food and beverage offerings.
Key Responsibilities:
1. Front of House (FOH) & Restaurant/Bar Operations:
- Lead FOH operations for the restaurant and bar, ensuring seamless service and an inviting atmosphere for all guests.
- Hire, train, schedule, and manage the FOH team, fostering a culture of excellence and hospitality.
- Monitor service standards, ensuring compliance with health, safety, and sanitation regulations.
- Collaborate with the Executive Chef and Lead Bartender to curate menus and beverage offerings that align with our vision of providing a 5-star dining experience.
- Oversee all restaurant and bar-related logistics, including inventory management, staffing, and vendor relationships.
2. Collaboration with Culinary & Beverage Teams:
- Work closely with the Executive Chef to ensure the menu evolves with guest preferences and seasonal ingredients, maintaining the highest culinary standards.
- Partner with the Lead Bartender to create innovative and exciting cocktail and beverage programs that complement the food menu.
- Ensure the restaurant and bar deliver consistent, top-tier experiences by balancing menu creativity with operational efficiency.
3. Business Development & Guest Experience:
- Capture existing demand and identify new opportunities for growth through strategic partnerships, private events, and entertainment.
- Maintain a strong presence on the floor to interact with guests, ensuring personalized service and memorable dining experiences.
- Ensure that the quality of guest interactions—whether at the bar, in the restaurant, or during a hotel stay—is consistently of the highest standard.
4. Financial & Operational Management:
- Manage payroll, tips, and reporting processes for the restaurant, bar, and hotel.
- Control labor costs and manage COGS (cost of goods sold) for the FOH, bar, and restaurant operations, working closely with the Executive Chef to manage food-related expenses.
- Collaborate with the accounting/bookkeeping team to ensure accurate financial tracking and reporting.
5. Housekeeping & Hotel Operations:
- Oversee housekeeping and guest services for the boutique hotel to ensure cleanliness and top-notch guest satisfaction.
- Manage guest relations, including reservations, check-ins, and special requests, while ensuring a warm, welcoming environment for hotel guests.
6. Team Leadership & Culture:
- Lead, mentor, and motivate a service-driven team, ensuring alignment with Society Hill Hotel's values of hospitality and excellence.
- Conduct regular team meetings to discuss performance, goals, and service standards.
7. Marketing & Event Strategy:
- Work with ownership to develop and execute marketing strategies that drive traffic to the restaurant and bar.
- Lead the planning and execution of events, including private dinners, parties, and local partnerships, to create new revenue streams and enhance the hotel's profile.
Qualifications:
- Significant experience as a General Manager or Restaurant Manager in a high-end or boutique restaurant environment.
- Strong leadership and team management skills with a focus on FOH and culinary collaboration.
- Expertise in managing restaurant and bar operations, including hiring, training, and inventory management.
- Financial acumen, with experience managing budgets, labor costs, and COGS.
- Exceptional customer service skills with a passion for delivering 5-star guest experiences.
- Familiarity with restaurant POS systems and reservation management software.
- Strong communication and interpersonal skills, with the ability to build relationships with guests, vendors, and staff.
What We Offer:
- Competitive salary range of $60,000-$90,000 based on experience (combination of base salary and performance bonus).
- An opportunity to lead a historic property's restaurant and bar to new heights.
- A dynamic and collaborative work environment where creativity and excellence are valued.
About Society Hill Hotel:Built in 1832, Society Hill Hotel is located in the heart of Philadelphia's historic Old City neighborhood. After a complete renovation and reopening in 2024, the hotel has quickly become a local favorite, earning 110+ reviews on Google with an average rating of 4.9 stars. Society Hill Hotel has been featured in notable publications such as Philly Mag, Philadelphia Inquirer, and Philadelphia Business Journal. With over 150,000 followers across social media, the hotel is not only a historic landmark but also a vibrant destination for locals and visitors alike.
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