We are seeking a dynamic and experienced Hotel General Manager to lead the operations of our esteemed, independent historic, full-service luxury hotel in Buffalo, New York. The ideal candidate will possess a profound expertise in hospitality management, coupled with a fervent commitment to delivering unparalleled guest experiences. Our General Manager should embody the high standards inherent to a luxury environment, seamlessly blending exceptional leadership capabilities with robust financial acumen and extensive food and beverage knowledge. In addition, they will demonstrate transformative sales and marketing strategies, accompanied by an unwavering enthusiasm to exceed guest expectations.
Key Responsibilities
- Leadership: Provide strong leadership and guidance to all hotel staff, fostering a positive and productive work environment.
- Guest Experience: Ensure guests receive a high-quality, personalized experience and promptly and professionally address any concerns or issues.
- Financial Management: Develop and manage budgets, optimize revenue streams, and ensure profitability while maintaining cost-control measures.
- Operational Management: Oversee all aspects of hotel operations, including front desk, housekeeping, food and beverage, and maintenance, to ensure smooth and efficient services.
- Sales and Marketing: Work closely with the marketing team to develop and implement attractive marketing strategies to maximize occupancy and develop the hotel's brand presence.
- Compliance and Safety: Ensure the hotel complies with health, safety, and legal standards, effectively managing risks.
- Strategic Planning: Collaborate with the ownership/board to develop long-term strategic goals and lead the hotel's progression toward them.
- Food and Beverage: Oversee the food and beverage operations to ensure exceptional dining and event experiences, maintain high standards of quality and service, and collaborate with chefs and staff to create innovative menus that align with the hotels' standards.
Qualifications
- A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
- Minimum of 5-7 years of Hotel General Manager experience in a full-service or luxury hotel.
- Minimum of 3-5 years of food and beverage management experience from a full-service hotel or resort.
- Must have a la carte and banquet food and beverage management experience from a full-service hotel or resort.
- Strong leadership, financial acumen, sales and marketing, exceptional communication and interpersonal skills, and the ability to make strategic decisions under pressure.
- High level of professionalism, integrity, and guest-oriented attitude.
Benefits
- Competitive salary with performance-based incentives
- Health, dental, and vision insurance
- 401K
- Paid time off and holiday benefits
- Professional development opportunities
- Relocation