Be the visionary leader at The Wildbirch Hotel, Anchorage's new boutique escape! As General Manager, your role is to inspire a team that delivers world-class service, embraces local culture, and fosters a sense of community among guests and locals alike.
Summary
As the General Manager at The Wildbirch Hotel, you will create a space where hospitality transcends service to become an authentic Alaska adventure. You will lead with vision and passion, connecting guests to the vibrant culture, natural beauty, and artistic heritage of Anchorage.
Responsibilities
As General Manager, you will embody The Wildbirch Hotel's unique identity as an authentic, design-forward, and adventure-centric property in downtown Anchorage. You will oversee all hotel operations, ensuring financial success, guest satisfaction, and employee engagement.
Scope of Work + Team
- Manage departments including Housekeeping, Engineering, Front Office, Sales, Marketing, Revenue, Finance, and Food & Beverage.
- Drive revenue, manage costs, and maintain high levels of guest and team satisfaction.
- Collaborate closely with leadership teams in Revenue, Marketing, Sales, Finance, and People & Culture.
- Engage with the Anchorage community and position The Wildbirch Hotel as a dynamic and inclusive gathering place.
- Ensure full compliance with local, state, and federal regulations.
Ongoing + Everyday Tasks
- Financial Management: Oversee forecasts, budgets, and business plans; ensure adherence to financial goals.
- Property Oversight: Perform regular inspections to monitor cleanliness and overall quality of service.
- People Leadership: Foster a culture of trust, cooperation, and excellence; coach and develop your team.
- Business Acumen: Explore new business opportunities and curate unique experiences.
- Service Strategy: Ensure that service reflects the commitment to surprise and delight guests.
Qualifications
- Strong leadership and organizational skills with a proven ability to manage in a fast-paced environment.
- Exceptional customer service, sales, and problem-solving skills.
- Ability to multitask and adapt to changing situations while maintaining focus on goals.
- Excellent interpersonal and communication skills.
- Experience in managing hotel operations and driving revenue.
- Flexibility to work evenings, weekends, and holidays.
- Serve as an exceptional leader and cultural ambassador.
Benefits
The Wildbirch Hotel offers an empowered working environment that fosters collaboration and flexibility. Benefits include:
- PTO
- Medical, Dental, Vision, and Life
- 401K
- Monthly cell phone stipend
#J-18808-Ljbffr