The General Manager will be responsible for the oversight of gym operations to ensure an exceptional Judgement Free member experience as well as a financially successful club. The General Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.
Essential Duties and Responsibilities for General Manager
- Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers, and Cleaners.
- Continued training of staff in all sales areas including info calls, touring and rate presentation.
- Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
- Managing all day-to-day operations.
- Enforcing all PF policies and procedures.
- Provide leadership within a team to set achieve club goals.
- Determining and improving weak areas of the club.
- Driving and growing club sales using sales skills and training.
- Staff Management
- Schedule staff and ensure all shifts are covered.
- Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.
- Administration and processing of all weekly/bi-weekly employee payroll.
- Resolve employee issues or concerns.
- Following up with and holding all staff members accountable.
- Manage disciplinary/termination activities.
- Leading employees through all front desk related activities.
- Facilitate all member requests, issues, and questions
- Ensure prompt opening/closing of gym.
- Oversee cleanliness and maintenance of facility through team
- Ensure safety of employees, members, and club property.
- Determine and communicate equipment repair in Fitness EMS in a timely manner.
- Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
- Authorize expenditures and refunds.
- Prepare all HR related forms and send to Payroll.
- Track club and employee statistics and reports (weekly, monthly, annually).
- Running and evaluating all reports and statistics.
- Ensure success in various club metrics related to membership, merchandise sales and customer satisfaction
- Other tasks as assigned.
- Hours: Monday - Friday with some evenings
- This role is subject to successful completion of a background check, post offer acceptance. All background screens will be conducted in accordance with applicable federal, state and local laws
- Superior customer service skills, preferably in a retail/franchise, service, or hospitality industry.
- Experience working as an Assistant Manager in a retail/franchise, service, or hospitality industry. Previous Planet Fitness leadership experience is highly considered.
- Exceptional leadership, diplomacy and listening skills.
- Experience handling stressful situations and successfully resolve issues/complaints.
- Basic computer proficiency (Microsoft Suite).
- Hard working, enthusiastic and energetic!
- Strong problem resolution skills.
- Current CPR Certification preferred.
- High school diploma/GED equivalent required.
- Associates degree or bachelor's degree are preferred
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift to 50 lbs.
- Will occasionally encounter cleaning chemicals during shift.
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