Facility Description:
Located in the north side Chicago suburb of Glenview, The Glen Club is a world-class daily fee golf club with corporate members. The facility includes a Tom Fazio designed golf course and a 50,000 square ft clubhouse that houses a golf shop, locker rooms, a full-service restaurant, spacious banquet facilities, overnight guest accommodations, three state of the art golf simulators in The Bunker, home of the Illinois Golf Hall of Fame. The Glen Club is the current host to the Korn Ferry NV5 Invitational, a Western Golf Association event which supports the Evans Scholars Foundation.
Position Summary:
Manage and direct the overall operational and fiscal performance of the facility in compliance and in accord with company policies and procedures. Develop and implement fiscal, operational, and business development plans and strategies. Establish and administer operational standards and quality performance guidelines for all system operating functions and staff.
Major Responsibilities:
- Direct, coordinate and monitor the development of the facility's annual business plan and operating/capital budgets.
- Monitor and evaluate financial performance relative to budget goals and objectives. Analyze budget variances, develop and implement action plans to achieve appropriate adjustments.
- Analyze and evaluate operations to determine productivity efficiencies vs. budgeted standards.
- Review and approve financial expenditures and transactions relative to operations, services, and facilities/equipment within and according to established guidelines and procedures.
- Provide appropriate leadership, direction, supervision, and guidance to subordinate management staff in accord with Company culture and mission statement to promote positive employee morale and performance quality.
- Assess the quality of customer service activities in all departments. Formulate general plans and oversee their implementation towards achieving increased customer service excellence.
- Support the development of member programming.
- Support the execution of the membership sales and marketing plan.
- Manage internal communication activities to ensure coordination between departments. Communicate clearly and persuasively with employees and customers.
- Drive participation in KemperSports' core business initiatives, including Green to a Tee, Safety National, TrueService, True Leadership and Player Development Programs.
- Maintain current knowledge of industry developments through continuous review of golf industry periodicals and participation in trade associations and organizations.
- Ensure timely submission of all required operational, financial, budgetary, and related reports.
- Other duties and responsibilities as assigned.
Qualifications:
- College degree preferred.
- 7+ years applicable hospitality management experience to include oversight of a large hospitality or golf operation including food and beverage .
- Demonstrated experience in the areas of budget development, fiscal management, strategic planning, and staff management.
- Demonstrated quality written, verbal, and interpersonal communication skills.
- Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends.
- Positive attitude, professional manner and appearance in all situations.
- Exceptional human relations skills.
Supervises:
Department Managers
Classifications:
Full-time, exempt, year-round
Kemper Sports Management is an Equal Opportunity Employer
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